Job Title

Revenue Protection Officer- Carlisle Support Services, proudly working in partnership with Northern Depots The Benefits Health and Wellbeing Plans – including ourfamily-friendly maternity policy. Flexible financial supportwith instant access to earned and authorised wages. Benefits for all– vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day. Full induction, ongoing training, andstructured career developmentto help you thrive in your role. Quality kit and uniform– so you feel comfortable and can perform your role effectively. Fully funded SIA top-up training from our own team of in-house trainers. Employee Assistance Program –supporting your mental, physical, and emotional wellbeing at all times. Refer a Friend Scheme –earn £100 for every person you referwho starts with us. Long service and recognition awards - celebrating your achievements. The Role We’re looking formotivated, approachable, and dependable people to join our team. We’re proud to support a diverse workforce andwelcome applications from women and people from all walks of life.This role is a fantastic opportunity for anyone looking to build a fulfilling career in rail. Hours: 30 hours per week, mix of shifts including Monday-Friday 06:30-12:30, 06:55-13:00, 10:00-19:35, 12:30-19:35, Saturday 08:00-16:00 Pay: £12.60 per hour We’re looking for people who are Friendly, approachable,and professional in all interactions. Keen to learn, grow, and contribute to apositive team culture. Experienced in customer-facing roles or interested in building those skills. Punctual, dependable, flexible, and assured. Confident in using various devices and systems (we’ll provide the training) High level of honesty and integrity Good standard of literacy and numeracy Previous experience in a customer facing role is great, but if you haven’t, that’s fine. What’s just as important is yourenthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team. Your core responsibilities will include Offering guidance, information, anda friendly faceas a first point of contact for customers. Issuing of penalty fares to those travelling without the correct method of travel Manage and control electronic ticket gates on the Station (Training provided) Helppassengers who require extrasupport, guidance or advice Being asmart, approachable, and proactive presenceas a company representative. Managing and responding to incidents effectively while remaining calm under pressure. Building strong relationships as part of a supportive and professional team. Attend court where required to support the prosecution of those who face it due to travelling without correct payment for the journey Ensure the ratio of gates is managed to keep the gates fully operational at all times, including changing the gate line flows at peak times Assistcustomers who encounter difficulties using the gates, usingdiscretionwhen needed Work as directed by the Station Supervisor or Station Manager This role is about more than just Revenue Protection. It’s aboutmaking a differencethrough supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition. About Us We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We’re committed tocreating a diverse and inclusive workplacewhere everyone can thrive.We welcome applications fromparents returning to work, career changers , and those with a passion for making a difference. Equality, Diversity, and Inclusion At Carlisle,Equality, diversity, and inclusionis a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees canfeel appreciated and valued at work.This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect.Creating an environment where we can all do something amazing for the company and ourselves.#J-18808-Ljbffr