Job Title

Job summary Applications are invited from suitably qualified and experienced administration candidates to join our busy administration teams. We currently have the following Band 3 Administration Officer vacancies in the teams listed below:- Older People's Services based at the Campus for Ageing and Vitality, Westgate Road, Newcastle upon Tyne. Please note the team will be relocating to a new base at St Nicholas Hospital, Gosforth, Newcastle upon Tyne NE3 3XT (date to be confirmed). Fixed Term to June 2026 (15hrs working Thursday and Friday 9am to 5pm / 8.30am to 4.30pm on a rota basis) Children and Young People's Service (CYPS), Bensham Hospital, Gateshead, Newcastle upon Tyne, NE8 4YL (37.5hrs working Monday to Friday 9am to 5pm / 8am to 8pm on a rota basis - will be discussed at interview) Main duties of the job Candidates must be able to demonstrate proven recent demonstrable 12 month experience of the following that are required for this post: Experience in a customer / patient focused environment Worked in an administrative/secretarial post Fast, accurate typing/keyboard skills Experience of typing and formatting letters and reports Minute taking experience Diary Management A good understanding of inputting data to a database system Ability to be self-directed, motivated and be able to contribute positively within a team Well organised and structured The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted. About usWe aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. Details Date posted 13 June 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Part-time Reference number 263-CCG25-155-HN-B Job locations Various Newcastle upon Tyne NE3 3XTJob description Job responsibilities These are very busy services and the successful post holders will members of the admin teams to support large multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager. Please find attached job description for full details. Advertising date : 13th June 2025 Closing date : 26th June 2025 We welcome your application. Previous applicants need not apply. This vacancy will close once a suitable number of applications are received. Job description Job responsibilities These are very busy services and the successful post holders will members of the admin teams to support large multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager. Please find attached job description for full details. Advertising date : 13th June 2025 Closing date : 26th June 2025 We welcome your application. Previous applicants need not apply. This vacancy will close once a suitable number of applications are received. Person Specification Education and Qualification EssentialWord-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) Audio Typing qualification or demonstrable equivalent experience General level of education to O-Level/ GCSE or equivalent DesirableNVQ Level 3 Level 3 in Customer Care (or equivalent) Knowledge and Experience EssentialKnowledge of NHS Policies and Procedures Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems e.g. RiO Good working knowledge of office procedures Previous secretarial/clerical experience Ability to uphold confidentiality at all times Able to prioritise and plan own workload DesirableExperience in processing CPA, Mental Health Act and Safeguarding documentation Experience using stock ordering systems and petty cash systems Experience of working with medical records filing systems Skills and Competencies EssentialExcellent communication and interpersonal skills, both verbal and written Minute-taking skills Good organisational and planning skills DesirableShorthand skills Role/Team specific requirements EssentialFlexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence Personal Characteristics EssentialDiscrete in handling confidential and sensitive information Additional Requirements EssentialMust be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed Person Specification Education and Qualification EssentialWord-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) Audio Typing qualification or demonstrable equivalent experience General level of education to O-Level/ GCSE or equivalent DesirableNVQ Level 3 Level 3 in Customer Care (or equivalent) Knowledge and Experience EssentialKnowledge of NHS Policies and Procedures Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems e.g. RiO Good working knowledge of office procedures Previous secretarial/clerical experience Ability to uphold confidentiality at all times Able to prioritise and plan own workload DesirableExperience in processing CPA, Mental Health Act and Safeguarding documentation Experience using stock ordering systems and petty cash systems Experience of working with medical records filing systems Skills and Competencies EssentialExcellent communication and interpersonal skills, both verbal and written Minute-taking skills Good organisational and planning skills DesirableShorthand skills Role/Team specific requirements EssentialFlexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence Personal Characteristics EssentialDiscrete in handling confidential and sensitive information Additional Requirements EssentialMust be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Address Various Newcastle upon Tyne NE3 3XTEmployer's website(Opens in a new tab) Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Address Various Newcastle upon Tyne NE3 3XTEmployer's website(Opens in a new tab)#J-18808-Ljbffr