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Social network you want to login/join with: Guest Services Agent - Luxury Hotel in London The Front Office department is seeking a passionateGuest Services Agentto deliver outstanding service at this stunning hotel. Working pattern: 5 days on, 2 days off / 40 hours per week We are looking for someone with prior hotel Guest Services Agent experience, excellent communication skills, and strong attention to detail. This role offers excellent progression opportunities and is ideal for someone enthusiastic about providing exceptional customer service. As aGuest Services Agent , your responsibilities will include: Responding to guest inquiries in line with our mission: “no request is too large, no detail is too small” Providing warm and caring service to our guests Ensuring all arrival rooms are prepared according to guest preferences Representing Red Carnation Hotels with our “passion for excellence” ethos Communicating and collaborating with hotel departments regarding regular guests, VIPs, and their requirements About Red Carnation Hotel Collection We are a family-owned hotel group with 18 properties worldwide. Our awards include Best Employer (2023) and Sustainable Business (2023) at the Cateys, as well as a Princess Royal Training Award (2023). We are proud to be the first privately owned company to retain a Platinum Investors in People accolade globally. Hotel 41, part of the collection, has been voted the number 1 hotel in the UK by TripAdvisor and holds a Forbes Five Star Rating. Located near Buckingham Palace, it features 30 luxurious rooms and suites, an exclusive Executive Lounge, and offers a discreet yet vibrant atmosphere. What’s in it for you? Professional training and development Recommend-a-friend bonus scheme up to £600 Free meals on duty 30% discount on food and 25% on beverages at Red Carnation Hotels Complimentary uniform and dry cleaning Holiday allowance increasing with service, up to 25 days Two paid volunteering days annually Access to Employee Assistance Programme Recognition incentives such as Employee of the Month (up to £200) Discounted hotel stays globally Staff events and recognition programs If you believe you're a good fit for theGuest Services Agentrole, apply today and join one of the “Best Hotel Companies in the World”. We will scan and store your passport/visa or ID to verify your right to work in the UK.#J-18808-Ljbffr