Job Title

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Kings College Hospital Town London Salary £30,039 - £31,088 Per annum incl HCA Salary period Yearly Closing 30/06/2025 23:59 King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements. To provide an efficient receptionist service to all visitors attending the Department/Clinic and maintain a sensitive friendly approach. Main duties of the jobDuties and Responsibility of Job To welcome and receive all patients and visitors attending, Taking appropriate details and ensuring patients demographic details are correct within Epic. To give general advice about the services, where to refer and how to access services to both patients and health care professionals. Make appointments, and ensuring the appointment outcomes are captured within Epic. To make, cancel or rebook appointments for specialist nurses and consultants within the Epic system To organise additional services for patients as required, such as booking interpreter and booking patient transport. Working for our organisationKing’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilitiesGeneral The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued. At King’s we are a kind, respectful team: Kind. We show compassion and understanding and bring a positive attitude to our work Respectful. We promote equality, are inclusive and honest, speaking up when needed Team. We support each other, communicate openly, and are reassuringly professional To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. Person specificationKnowledgeAbility to multitask and work in a fast-paced healthcare environment. Excellent communication and interpersonal skills Prior experience in healthcare administration, medical office, or scheduling roles. Proficiency in Epic SkillsAbility to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload. IMPORTANT Check your email account regularly as this is how we will communicate with you If you delete the job from any of your accounts, you may be prevented from accessing further communications To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert Please provide email addresses for referees where possible Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role. Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment. King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate PublicationsKing's Health Partners Academic Health Science Centre WebsiteKing's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts. Employer certification / accreditation badges #J-18808-Ljbffr