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Social network you want to login/join with: Customer Service AdvisorsPay:£13.02 per hour, 37 hours per week Location:Civic Centre - hybrid after training Length:3 months with potential to extend 2 positions available! Passionate about customer service? Are you immediately available to start? Opus People Solutions have an exciting opportunity available on behalf of Walsall Council for Customer Service Advisors to join their Contact Centre. As a Customer Service Advisor, you will act as a first point of contact for customers, enabling effective resolution of customer requests and delivering a service that encourages customers to self-serve more effectively. Your duties will include answering customer contacts through various channels, providing excellent customer experience, maintaining accurate records, providing clerical support, and taking payments in accordance with council rules and regulations. We are looking for individuals who are helpful, understanding, and empowering, delivering a responsive and transparent service. Suitable candidates will have proven experience in a fast-paced, customer-facing office environment. Previous call centre experience is preferred. Experience in Benefits or Council Tax roles is advantageous. Excellent verbal and communication skills are essential, along with a desire to learn, maintain high service standards, stay calm under pressure, and pay close attention to detail in challenging situations. This position is initially offered as a 3-month temporary role, based on 37 hours per week at a rate of £13.02 per hour. If you believe you have the relevant experience, please apply now by sending your CV directly to Niamh.#J-18808-Ljbffr