Job Title

Manager of Outsourced PartnershipsLocation:Any Direct Line Group Location – Hybrid working, 2 days per week in the office Contract:Fixed Term Contract - Up to 12 months DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. About Green Flag:We’re a roadside rescue and recovery service rooted in independence and efficiency. We work smart — bringing the very best local technicians and independent garages across the UK together under one (green) flag. Our local specialists really are the bee’s knees, the top bananas, and the dog’s, well, you know. We prefer genuine skills over flashy vans, focusing on getting our customers back on the move as quickly as possible. What you’ll doReporting to the Head of Outsourced Partnerships, you will be responsible for managing the day-to-day operations of designated suppliers within the Green Flag Patrol Network. Your role includes managing supplier performance, developing relationships, sourcing new suppliers, and negotiating commercials alongside procurement. Manage the performance of designated suppliers and oversee contractual KPIs and customer outcomes. Identify, onboard, and perform due diligence on new suppliers, engaging P&SC as needed. Complete RCA, interrogate data, and work with data science to improve dashboards. Support the removal of underperforming suppliers following governance procedures. Hold performance reviews with external suppliers (15–30 suppliers). Manage commercial spend, income, and revenue performance with support from P&SC. Build and maintain strong, trust-based relationships with suppliers and internal stakeholders. Own the risk framework, ensure compliance with competition law, and address breaches. Communicate proactively with service providers and colleagues to manage expectations and resolve issues. Handle conflicts at senior levels, demonstrating emotional resilience and adaptable communication. Conduct supplier audits in line with DLG’s risk framework. Support out-of-hours issues on an on-call basis. Manage complaints timely and escalate trends to the business leadership. Coordinate with Patrols, Health & Safety, and the Green Flag Network to ensure best practices. Develop and execute strategies for SURGE events to meet customer, brand, and business needs. Maximize roadside revenue opportunities and identify new revenue streams. What you'll needExperience in Supplier & Relationship Management, with proven ability to manage external suppliers and conduct performance reviews. Experience managing budgets, commercial spend, and revenue within a supplier network. Ability to manage escalations, resolve conflicts, and make balanced decisions. Experience sourcing and onboarding suppliers, negotiating contracts with procurement. Automotive industry experience is advantageous but not essential. Strong self-management skills, independence, and effective teamwork. Ability to influence internal and external stakeholders effectively. What we’ll give you in returnWe value our people and their diverse perspectives. Our benefits include: 9% employer-contributed pension 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising to 28), bank holidays, and options to buy or sell holiday days Optional health and dental insurance EV car scheme for leasing electric or hybrid cars Buy as you earn share scheme Employee discounts and cashback Be yourselfWe are committed to diversity and inclusion, proud to be one of the UK's Top 50 Inclusive Employers. We welcome applications from all backgrounds and are happy to support adjustments during the recruitment process. #LI-Hybrid #LI-AG1#J-18808-Ljbffr