Social network you want to login/join with: Location:Office based with hybrid working in either Darlington, Huddersfield, or Peterlee Hours:Full-time, 37.5 hours per week (Monday to Friday) Salary:From £30,000 up to £35,000 (Dependent on experience) Are you ready to lead a talented team at the forefront of IT security and user access management? We’re seeking a dedicated IT User Services Lead (IAM) to join our Group IT team. If you're passionate about driving service excellence, embracing innovation, and ensuring compliance, this is the role for you! As the IT User Services Lead (IAM), you will: Oversee and directly manage a small, high-performing IAM team, collaborating across multiple sites. Drive compliance with Group IT Governance, Risk, and Compliance policies while processing user access requests. Perform annual and quarterly access reviews and ensure all IAM processes meet obligations. Identify opportunities to improve IAM processes, with a focus on automation and maturity. Foster continuous improvement and enhance the team’s efficiency and customer satisfaction. Provide coaching, training, and one-on-one development to team members. Join ZIGUP as an IT User Services Lead (IAM) and enjoy some outstanding benefits … Of course, there’s a great basic salary, but that’s just the beginning. Our most popular benefits include: Annual leave:24 days, rising to 26 with length of service. Public holidays are also provided, plus an extra day off for your birthday! Pension:Generous employer contributions of 5%. Financial Benefits:Free life assurance, a save-as-you-earn scheme, colleague referral scheme (£1 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes. Wellbeing & Lifestyle Services:Access to our colleague assistance programme, 24/7 GP service, mental health support, physiotherapy, cycle to work scheme, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance. Motoring Benefits:Employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Wagestream:A free financial wellbeing app offering control over your pay, savings options, financial advice, and shopping discounts. About you: Experience:Proven expertise in Identity and Access Management, IT Service Desk, or End User Support, including team leadership. Leadership:Ability to motivate and develop a technical team in a fast-paced environment. Technical Skills:Experience with ITIL-aligned service delivery and implementing process improvements. Communication:Excellent written and verbal skills with attention to detail. Problem-Solving:Proactive approach to challenges and customer requests. Collaboration:Team player capable of building strong cross-team relationships. Coaching:Experience in mentoring and developing team members. About us: ZIGUP is a leading provider of integrated mobility solutions, trusted by major UK insurance, leasing companies, fleet operators, OEMs, and blue-chip corporations. We deliver vehicle rental, fleet management, accident management, vehicle repairs, and maintenance services. Our Purpose? Keeping customers moving, smarter. We are:agile, experts, imaginative, reliable.#J-18808-Ljbffr
Job Title
IT User Services lead (IAM)