Join to apply for theSenior Operations Managerrole atMerlin Entertainments Join to apply for theSenior Operations Managerrole atMerlin Entertainments Ready to lead the magic behind the scenes?We're looking for a strategic and hands-on Senior Operations Manager to join the Cadbury World senior leadership team. You’ll oversee a team of departmental managers across Guest Experience, Chocolate Making and our Education & Heritage Centre, helping shape the future of one of the UK’s most iconic attractions.What You’ll DoLead and support operations teams across guest experience, food & beverage, chocolate making and education. Drive day-to-day delivery of a brilliant visitor experience. Take ownership of performance outcomes including guest satisfaction, revenue, and team engagement. Ensure we deliver a safe, welcoming and inclusive space for every guest and every team member. Collaborate with marketing, finance, HR and tech teams to support attraction-wide success. Monitor, improve and report on operational performance – finding new ways to work smarter. Deliver financial goals including profit, cost control and secondary spend. Build a positive culture where feedback, development and recognition are part of daily life.This is a full-time, permanent role, working any 5 days out of 7. This will include a fair share of weekends and bank holidays on a roster basis.Qualifications & ExperienceStrong P&L and budgeting experience Skilled in leading large, multi-department teams Confident in driving guest experience KPIs Able to analyse and act on commercial performance data Experienced in rota management and labour cost control Knowledge of Health & Safety legislation and risk management Comfortable making high-impact decisions in live environments Skilled in cross-functional working with marketing, tech and finance Track record of delivering operational improvementsBenefits40% off LEGO online and 25% discount in our retail shops and restaurants Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Enjoy the Ride Pass - giving you and 5 others a Merlin annual pass Private medical insurance – single cover Discounted rates at Merlin hotels all over the world Employee pricing up to 55% off cinema ticketsIf you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.Pay RangeCompetitive Seniority levelSeniority level Director Employment typeEmployment type Full-time Job functionJob function Management and Manufacturing Industries Entertainment Providers Referrals increase your chances of interviewing at Merlin Entertainments by 2x Get notified about new Senior Operations Manager jobs inBirmingham, England, United Kingdom . Stafford, England, United Kingdom 1 month ago West Midlands, England, United Kingdom 2 days ago Birmingham, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 3 days ago Operations Manager – Machining (West Mids)Wolverhampton, England, United Kingdom 15 hours ago Hampton Lovett, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 1 day ago Stafford, England, United Kingdom 1 day ago Coventry, England, United Kingdom 1 month ago West Midlands, England, United Kingdom 1 week ago Redditch, England, United Kingdom 2 days ago Redditch, England, United Kingdom £45,000.00-£50,000.00 13 hours ago Coventry, England, United Kingdom 19 hours ago West Midlands, England, United Kingdom 2 days ago Coventry, England, United Kingdom 1 week ago Hinckley, England, United Kingdom 2 weeks ago General Manager / Operations Director - TransportGeneral Manager - Luxury Country House HotelStudley, England, United Kingdom 1 week ago Stafford, England, United Kingdom 2 weeks ago Stratford-Upon-Avon, England, United Kingdom 1 day ago Coventry, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 3 weeks ago Residential Operations Manager - Children's HomesBirmingham, England, United Kingdom 3 days ago West Midlands, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
Job Title
Senior Operations Manager