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Join to apply for theIntegrations Support Engineerrole atHubBox 17 hours ago Be among the first 25 applicants Join to apply for theIntegrations Support Engineerrole atHubBox Get AI-powered advice on this job and more exclusive features. Job DescriptionAbout the RoleWe are seeking a skilled and motivated engineer to join our development team. As an Integrations Support Engineer at HubBox, you will play a critical role in addressing client-related tickets, bugs, integration issues, and ensuring a seamless user experience.You will work closely with the HubBox Integrations team to understand the needs of the client, troubleshoot technical issues, and deliver effective solutions. This role requires a strong technical background and an understanding of client/user requirements to resolve complex challenges.Working at HubBox, the software you develop will be used by some of the world’s biggest ecommerce brands.Some of the Tech & Tools we useHubSpot Atlassian - Jira & Confluence Google - Mail, Calendar, Drive Slack FigmaOur Tech StackAWS Docker + ECS TypeScript + Express TypeScript + React Node DynamoDB Elasticsearch AWS Lambda API Gateways Docker GitHub actions RabbitMQAbout HubBoxHubBox’s award-winning ‘pickup at checkout’ software makes it easy for any retailer to offer local pickup at their online checkout.Trusted by 1,500+ global brands, including Macy’s, Gap and Selfridges, HubBox cuts shipping costs and boosts cart conversions for retailers, while providing the flexible, convenient delivery option that 70% of shoppers want.As a strategic tech partner to leading carriers like UPS, DPD, DHL and Royal Mail, HubBox quickly and reliably increases OOH network volume – adding millions of extra packages every year to drive long-term, sustainable growth.Our ValuesAll teams work closely to develop our software and keep our clients happy. We believe that a happy and closely-knit team translates into better creativity, and ultimately, exceptional service for our clients.We collaborate: Open conversations, fresh perspectives and real connections with our colleagues, clients and partners are at the heart of HubBox. We’re agile: Retail moves fast, and so do we. We’re constantly innovating so we can continue to shape the future of shipping with the Power of Pickup. We put people first: From celebrating team wins to acting on feedback, HubBox is a place where people feel truly seen and valued.As HubBox continues to scale, we really value face-to-face connection - so it’s important that you’re visible. We’re proud of the spaces we’ve created for the HubBox team, and because of that, you’ll need to be within easy reach of the office and commit to being in at least 2 days a week.Job RequirementsExperience That Fits This RoleYou are able to debug and troubleshoot issues, combining experience and intuition to find root causes for bugs and issues You are comfortable in front of other developers, able to assist but also empower them to become successful on their own by explaining issues and working together on solutions You can operate independently, but know when to flag for help You know how to work under pressure in times of urgency. Blocked client integrations can mean our clients not going live and HubBox not hitting deadlines, etc, so we and our clients take issues seriously You are a skilled communicator who can explain, articulate, and present things clearly & concisely 1 year of experience in a developer or engineer role is required to demonstrate the skills needed for this role.Don’t tick every box? That’s okay.The diversity of our team reflects the diversity of our clients, partners and customers. We don’t just welcome diverse communities – we celebrate them. We’ve built an environment where everyone is supported and respected, and we want you to feel that too. We value fresh ideas, different ways of thinking, and new approaches – and we listen closely. We’re committed to learning and improving as we grow.Job ResponsibilitiesWhat You’ll Be DoingYou will become a customer-facing subject-matter expert on ecommerce integrations and development within ecommerce checkouts. You will assist the Integrations Managers in getting our clients live with our solution as quickly and seamlessly as possible, working to troubleshoot technical issues during the integration process. Working with our Integrations Managers, you will advise customers on best practices and handle technical support requests You will identify product and documentation gaps in customer contexts and work with the Product team to prioritize and escalate them You will be developing our software to add new functionality, fix bugs, and working on improving the software process and the developer experience of using our software.What You'll Gain In This RoleThis is more than just a job; it's an opportunity to significantly enhance your skill set within a dynamic team. Working alongside experienced engineers on large-scale client solutions, you will:Cultivate expert-level knowledge of ecommerce systems, understanding their architecture and operational nuances. Dive deep into cloud architectures, acquiring the skills to design, implement, and manage cloud solutions. Develop a strategic approach to solution design, specifically involving third-party integrations, honing your ability to build cohesive systems. Refine your technical communication prowess, mastering the art of creating clear, concise documentation and specifications. Become highly proficient in modern technologies like TypeScript and AWS, boosting your practical coding and cloud deployment capabilities.Job BenefitsAt HubBox, you’ll have the chance to make a real difference. The opportunities for personal growth are huge, and your ideas will always be heard and valued.25 days holiday per calendar year plus the usual public holidays - and you then get an extra day for every year you work at HubBox up to 30 days Enhanced Paid Parental Leave Work Outside the Office (WOO) for up to 2 weeks a year Pension contribution on qualifying earnings (not a perk, but still an important part of the package) A great space to work - our Old Street office is more than just a desk. It’s a buzzing, well-designed hub for collaboration, creativity and a bit of fun, all just a short walk from several tube stationsSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at HubBox by 2x Get notified about new Support Engineer jobs inLondon, England, United Kingdom . 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