Job Title

Customer Care Representative - Birmingham, BirminghamClient: CrownLocation: Birmingham, United KingdomJob Category: OtherEU work permit required: YesJob Reference: 21e950a599ccJob Views: 21Posted: 17.06.2025Expiry Date: 01.08.2025Job Description: The Customer Care Representative is responsible for delivering excellent customer service, achieving KPIs, and maintaining accurate records in the in-house ERP system (BaaN). They will support the UK Fleet of Fork Lift Engineers by planning and dispatching as needed, managing workloads, and maintaining good housekeeping for WIP. The role involves handling customer calls and emails, building relationships, and ensuring SLA compliance.Key Responsibilities:Customer Care:Build and maintain relationships with customers, keep them updated on work orders.Service Call Intake & Dispatch:Log service requests, manage work orders, ensure SLA compliance, and report issues.Clocking Validation:Review and adjust technician time clocking reports daily.Invoicing:Verify labor and parts, generate invoices.PM Agreements:Enter and update PM schedules, communicate with customers, resolve invoice queries.Emails:Handle incoming customer emails regularly.Person Specification:High level of customer care and administrative experience.Excellent communication skills, both written and verbal.Attention to detail, organizational skills, ability to prioritize.IT literacy, especially Word and Excel.Ability to work independently and as part of a team.Hours of Work: Monday to Thursday: 8:00am - 4:30pm; Friday: 8:00am - 4:00pm.Benefits:Competitive salary (dependent on experience).25 days holiday plus bank holidays.Company pension plan.Social benefits including discounts and perks.#J-18808-Ljbffr