Job Title

Social network you want to login/join with: Do you have a passion for IT? Do you strive to provide the best possible quality customer service experience and always aim for a first-time resolution where possible? If the answer to any of these questions is a "yes", then we want to hear from you! Mencap has an exciting opportunity for a1st Line IT Analyston a fixed-term contract until 1/06/. This is a full-time (37.5 hours per week) position working Monday to Friday. Our offices are based in Peterborough, but we are flexible with where you do your work. Do you have the skills and knowledge to be a 1st Line IT Analyst? Provide exceptional customer service with both internal and external stakeholders, whilst maintaining a high level of quality at all times. You will work to achieve set KPIs and targets and will perform well under pressure. You will observe current processes and procedures and seek to implement new ideas to help the organisation grow. As a 1st line service desk analyst, your role is to provide exceptional customer service with both internal and external stakeholders, maintaining high quality standards. You should have a genuine passion for IT support and a demonstrable willingness to go above and beyond. For full details, please read the attached job description. We are an equitable, diverse, and inclusive organisation. We particularly welcome and encourage applications from disabled applicants and those from Black and Asian communities, as they are under-represented within our workforce. If this role sounds like the right fit for you, please click the 'apply' button now for immediate consideration. If you'd like to discuss the role further, please contact Kirsty in the recruitment team. This role will close on Wednesday, 21st August, with interviews commencing on the 27th August. Job ID: [Insert Job ID] As well as knowing that our work makes a positive difference in people's lives, you will receive fair pay and access to a wide range of rewards and benefits as part of our team. 24 days holiday (plus bank holidays), increasing with long service, plus the option to buy up to another 10 days via our HolidayPlus scheme. Service-related sick pay after 6 months probation. Eligibility to join the Mencap Pension Plan, where Mencap matches contributions up to 5% on a salary sacrifice basis, offering NI savings. If you do not join initially, you will be auto-enrolled after three months. Membership of the Mencap Pension Plan includes up to 3 times salary death in service coverage and 50% salary income protection after 26 weeks of long-term sickness. Discounts and cashback ranging from 3% to 30% at high street shops, cinemas, gyms, leisure parks, holidays, and more via Mencap Extras. Option to purchase a health cash plan to claim towards dental, glasses, therapy, etc. Free access to a 24/7 employee assistance program for advice and support.#J-18808-Ljbffr