Job Title

IT Support Engineer Regulatory Reporting Systems for Financial InstitutionsA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Ref: KM46634Mission-critical regulatory reporting system support | SQL skills required | Bilingual roleA Japanese IT consulting firm is seeking a bilingual infrastructure and application support engineer to manage the operation and maintenance of regulatory reporting systems for financial institutions. This role focuses on ensuring stable system operation through continuous monitoring, rapid incident response (including on-call support), root cause analysis, and documentation. The ideal candidate will have experience in maintaining mission-critical systems and strong skills in SQL-based data analysis, particularly with Microsoft SQL Server.Employment Type: Full-time, PermanentSalary: 30-65k depending on experienceStart Date: As soon as possible (upon confirmation)Working Hours: Monday to Friday, 9:00 AM 6:00 PM (EST)On-call shift work required, including early morning, night, and weekend supportLocation: Central London (Hybrid)Position OverviewThis position supports the stable operation of regulatory reporting systems used by financial institutions. You will be responsible for system monitoring, incident response, root cause analysis, and providing comprehensive incident reports. The role requires attention to detail and a strong sense of ownership, as you will be supporting systems critical to compliance with financial regulations.Key ResponsibilitiesMonitor system operation and logs on a daily/monthly basisRespond to system incidents and provide both temporary and permanent solutionsExtract and analyse data using SQL (Microsoft SQL Server)Analyse incidents using logs and DB traces to identify root causesPrepare detailed incident reports, including root cause and preventative actionsCommunicate with clients and internal stakeholders in both English and JapaneseMust RequirementsExperience in IT system operations and support for financial institutionsStrong SQL skills, particularly with Microsoft SQL ServerExperience in log management, incident analysis, and report writingAbility to work flexible hours including on-call and shift supportBilingual: Fluent in both Japanese and English (Business level or higher)Preferred QualificationsExperience with financial regulations and reporting (e.g., MiFID II, EMIR, SFTR, BoE, JFSA)Strong knowledge of Windows OS and SQL Server operationsCalm and flexible approach to handling urgent or high-pressure situations Visa sponsorship may be considered for candidates with relevant experience. When contacting us, please include the job reference number (Ref: KM46634) at the top of your message.If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.