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We are proud to be working in partnership with a global healthcare software provider, renowned for delivering cutting-edge clinical solutions that directly support the NHS and healthcare organisations worldwide.Is this your next job Read the full description below to find out, and do not hesitate to make an application.As part of their continued investment in customer experience and operational excellence, were seeking an Support Manager to lead and develop a high-performing team that supports a range of mission-critical healthcare applications.The RoleThis is a hands-on leadership position where youll be responsible for managing managers and subsequent support teams ensuring timely and effective resolution of incidents and problems, and delivering outstanding service to NHS customers.Youll drive continuous improvement across support operations, bring structure through ITIL best practices, and work closely with internal stakeholders to ensure alignment between support, development, and service delivery teams.Key ResponsibilitiesLead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions)Act as the escalation point for complex incidents and problem resolutionChampion ITIL-aligned processes including incident, problem, and change managementMaintain strong relationships with NHS customers and ensure SLAs/OLAs are consistently metCollaborate on service improvements and root cause analysis for recurring issuesSupport the wider organisation through transition planning and knowledge managementAbout YouTo succeed in this role, youll bring:Proven experience managing application support teams in a complex, fast-paced environmentA strong background in ITIL frameworks, ideally with certificationExperience working with or supporting NHS or healthcare customersDemonstrated success in problem and incident management leadershipA passion for improving healthcare through technologyApply Now