Job Title

This is a full-time, remote position and is offering an annual salary of 30,000 - 35,000 depending on experience.Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Company OverviewClinical Computing provides a web based Electronic Medical Records (EMR)solution called Clinicalvision, designed specifically for the renal market and the management of clinical records for CKD, ESRD and transplant patients. Clinical Computing is an ISO 13485 Medical Device certified organisation.Clinical Computing along with Mediqal H.I., its sister company in the UK, are both members of the Constellation Kidney Group.Key ResponsibilitiesCreate raving fans of our customers (internal and external).Researching, diagnosing, troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsJob OverviewTo directly and positively impact revenue and customer satisfaction by assisting our customers with technical problems when using our products and services.Technical Customer Support Engineer responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionality. You will also be involved in the deployment of our EMR solutions at customer sites and via our Cloud offering.To be successful in this role, you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with help desk software.Ultimately, you will help maintain our reputation as a company that offers excellent customer support.ResponsibilitiesUndertake activities in accordance with our ISO 13485 Medical Device Quality Management System.Diagnose and troubleshoot technical issues.Ask customers targeted questions to quickly understand the root of the problem.Track computer system issues through to resolution, within agreed time limits.Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.Properly escalate unresolved issues to appropriate internal teams (e.g. software development).Provide prompt and accurate feedback to customers.Refer to internal database or external resources to provide accurate tech solutions.Ensure all issues are properly logged.Prioritise and manage several open issues at one time.Follow up with clients to ensure their systems are fully functional after troubleshooting.Prepare accurate and timely reports.Document technical knowledge in the form of notes and manuals.Develop and maintain excellent relationships with clients.Qualifications RequiredDesirableHigher Education qualification (Degree, Diploma, etc) in Information Technology, Computer Science or a relevant field.Experience RequiredEssentialBroad and extensive knowledge of software development processes and technologiesStrong experience of Microsoft Windows server and desktop operating systemsExcellent knowledge and experience of Microsoft SQL ServerProven work experience as a TechnicalSupport Engineer, Application Support Engineer or similar roleAbility to provide step-by-step technical help, both written and verbal Ability to diagnose and troubleshoot technical issues.Excellent problem-solving and communication skillsDesirableExperience of medical softwareKnowledge of medical system interfaces, especially HL7 based interfaces.Experience and knowledge of deploying and supporting software solutions within the NHS.Experience with Java based applications.Experience of Report Writing using JasperSoft.Suitable for someone whoHighly organised, with attention to detail, producing highly accurate work. Ability to effectively prioritise and execute multiple pathways and responsibilities to a deadline. It is essential that you can communicate ideas clearly and persuasively, in both written and oral forms.The Constellation Kidney GroupAt the Constellation Kidney Group (CKG), our aim is to help improve the quality of life of patients and our clients by providing systems and services that make it easier to improve patient outcomes. By addressing the most critical and challenging needs of our clients entire team in a manner that is responsive, open, and effective, Constellation Kidney Group builds confidence and satisfaction as a dependable partner.CKG HistoryConstellation Kidney Group (CKG) formed in 2018 by the combination of QMS, Infian, Clinical Computing, and Mediqal Health Informatics as part of Constellation Software (www.csisoftware.com), a publicly traded multinational from Toronto, Canada with over $10B in revenue. Constellation Kidney Group is recognised as the global leader and innovator of kidney care software. Our portfolio companies combined have over 125 years of experience providing specialised, mission-critical software and solutions to small and large providers in the kidney care industry throughout the world. Our team provides deep domain expertise and sets the standard for quality, service, and support.As part of Constellation Software, the Constellation Kidney Group is backed by the best practices and support of a parent company dedicated to delivering mission critical software for life.Diversity within the workplace At CCL we are pleased to say we create a diverse and inclusive work environment. We are an equal-opportunity employer, and we actively encourage all individuals to express themselves and to achieve their full potential.As a company, we continuously strive to outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, pregnancy, age, sexual orientation, and/or mental or physical disabilities.If you have a disability, such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to complete the process to your best ability.By prioritising employee wellbeing, experience, recognition, and development, we are instrumental in attracting, nurturing, and retaining top talent that contributes to CCLs success and growth. Apply now to be part of a team that offers career development opportunities and highly values innovation, creativity, responsiveness, and excellence in HR & OD practices.What You Can Expect from Us25 days annual leave (increasing with length of service) plus bank holidaysCompany profit share bonus schemeAnnual salary reviews, based on individual performanceProfessional Development by e-learning, and contribution to course with accredited certificationEnhanced Maternity and Paternity payAccess to our retail discounts platformEmployee Assistance Programme with 24/7 supportPrivate Medical InsuranceHealth Cash PlanLife AssuranceIncome ProtectionCompany Sick PayPurchase Holiday SchemeGroup Pension Scheme with salary sacrificeRefer a Friend schemeCycle to Work schemeTraining and DevelopmentOur extensive online training library has a vast collection of courses to enhance your skillset and knowledge in many areas. You can access over 30,000 courses on a variety of topics to boost your performance.This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration services Points Based System. Therefore, CCL will not be able to sponsor individuals who require permission to work to carry out this position.