Job Title

Company DescriptionGrosvenor Casino, Luton, LU1 3BEAt Grosvenor Casinos, were committed to becoming the UKs most loved casino group. Our venues are more than just places to play - theyre community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, were here to excite and entertain!As we embark on an exciting period of growth, theres never been a better time to join our team. Were committed to customer excellence and ensuring not only our customers, but our colleagues are at the heart of everything we do. Its a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.Job DescriptionIn the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the companys security measures while simultaneously prioritising customer satisfaction.With a blend of precision in cash management and a flair for exceptional customer service, youll set the standard. Youll be a mentorcoaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.QualificationsA history of accurate transactional work as a Cashier to act as a role model to other cashiers.A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviewsA thorough understanding of the cash desk computer systemA current PFL licence issued by the Gambling CommissionFantastic communication and social skills to ensure you excite and entertain all customers at all stages