Job Title

Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.Courage, authenticity, and timeless style are the core values of Ray-Ban, a leader in prescription and sun eyewear for generations since its establishment in 1937. From the introduction of the iconic Aviator model created for US military pilots, Ray-Ban has been at the forefront of cultural change, becoming a symbol of self-expression and worn by celebrities and public figures all around the world. In 2021, the same values were celebrated through the successful launch of the next generation of smart glasses, Ray-Ban Stories. The highly anticipated collaboration between Meta (formerly Facebook) and Ray-Ban offers consumers a new way to seamlessly capture, share and listen to their most authentic moments. Ray-Ban joined the Group's portfolio in 1999 and later redefined its distribution strategy leading to decades of growth.This position is based in our Ray-Ban store in Battersea Power Station, London.Job Scope and Main ResponsibilitiesA Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Ray-Ban culture.ResponsibilitiesOversee the store’s day-to-day operations.Ensure all KPI targets and expectations are delivered.Ensure costs are kept to a minimum and stock loss is in within company guidelines.Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvementTo follow all company policy and procedures to ensure safety and security of the businessNetwork effectively with internal and external stakeholdersKeep abreast of and be knowledgeable of competitor activityDeliver memorable customer service and exceptional product knowledgeMaintain inspiring visual merchandising in store as per guidelinesEnsuring that the store is always on top of the competition by being commercially focusedRecruit, lead, motivate and inspire your team to succeed in storeCreate an engaging and positive working environmentEstablish a store culture that embraces diversity and maximises the learnings from a diverse teamLead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store managementSet and execute sales performance goals to increase profitabilityHire, train, and assess store employee's productivity and performanceMaintain orderly, presentable appearance of the storeTechnical Skills - Portrait of a Perfect CandidateStrong selling skillsProblem solving abilityExcellent customer service skillsExcellent communication and listening skillsTime Management skillsPersuading & influencing skillsCoaching & development skillsPerformance Management skillsLeadership skillsHighly commercialAble to networking effectivelyResults drivenProblem solving abilityGood knowledge of Microsoft Office packageWhat we offerGreat benefits such as discounted eyewear, holidays allowance, pension package, generous monthly bonus and commission structure, etc..Internal mobility across countries, brands and departmentsCareer progression and developmentGenerous incentives conducted in storeQualificationsHigh school education or equivalent experience2+ years' store management experienceLove for retail and customer service