Job Title

Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We're looking for a proactive, organised Lettings Coordinator to support the smooth running of our nationwide residential portfolio of 4,500+ flats.In this key role, you’ll be the backbone of the lettings team — coordinating tenancy cycles, ensuring compliance, maintaining system accuracy, and supporting the team to drive high occupancy and strong customer outcomes.Key ResponsibilitiesLettings Administration & CoordinationManage the full tenancy lifecycle: from listing coordination and referencing to issuing tenancy agreements, renewals, and move-ins.Support viewings logistics and track leads, viewings, and applicant feedback.Ensure all documents (ASTs, ID checks, AML, etc.) are complete and compliant before tenancy start.Coordinate re-letting activity by updating listings, booking viewings, and chasing outstanding documents.Systems, Data & ComplianceMaintain accurate property and tenancy data in the PMS (e.g., Yardi), including unit set-up, status changes, and rent updates.Deliver weekly dashboards on lettings pipeline, void status, and referencing progress.Assist in updating document templates and tenancy agreements in line with legal changes.Operational SupportMonitor and update lettings trackers, pipelines, and performance logs to assist senior team members.Liaise with referencing agencies and local authorities as needed.Support mobilisation of new schemes by preparing documentation, listings, and file structures.Act as a key point of contact for internal teams on tenancy documentation, scheduling, and status updates.Customer Service & CommunicationCommunicate clearly and professionally with prospective tenants, helping ensure a smooth application process.Support the team in handling tenancy queries, ensuring a high standard of customer care.Monitor feedback and escalate issues or opportunities for improvement.What We’re Looking For2–4 years’ experience in residential lettings, tenancy coordination, or property management.Strong organisational and administrative skills with excellent attention to detail.Working knowledge of lettings compliance, referencing processes, and tenancy documentation.Proficiency in MS Office (especially Excel), and experience using property management systems (Yardi preferred).Clear communicator with a calm, helpful, and professional manner.Comfortable managing multiple tasks and deadlines in a fast-paced environment.A proactive problem-solver and a collaborative team player.Why Join Us?This is an excellent opportunity to join a growing, high-performing team at a pivotal point of expansion. You'll play a vital role in delivering a best-in-class lettings operation and supporting a portfolio that’s transforming urban living.If you're looking for the next step in your property career and enjoy bringing order and quality to fast-moving environments, we’d love to hear from you.