Grass & Co. - Operations ExecutiveAre you a bright spark with a knack for getting things done and a passion for problem solving? Do you thrive in a fast-paced environment and love being part of a dynamic team? If so, Grass & Co. wants you!About Us: At Grass & Co. we believe life doesn’t have to slow down for you to feel your best. That’s why our products are crafted from sea to soil with pure, potent and sustainably sourced ingredients. Whether you’re seeking focus for work, calm for restful sleep, or a simple way to support daily energy, Grass & Co. has the natural solutions. Grass & Co. was founded in 2019 by brothers Ben and Tom Grass, originally as a CBD brand. Since then, we have diversified and expanded to include Mushrooms (Supplements & Nootropic Drinks) and Superfoods (Super Greens & Sea Greens). Today, we’re proud to be growing the No. 1 premium natural health and wellness brand in the UK and beyond. Our customers are the beating heart of everything we do, and that’s why our Customer Service rating of 4.9/5 matters so much to us. We strive to maintain exceptionally high standards, especially as we scale the business. We go the extra mile to solve the situation if things go wrong. We share a commitment to do better while also caring deeply about the details that make the difference in a fast-moving and competitive environment. Our purpose is to help solve our customers’ problems and make their lives healthier, happier, and more productive, naturally. You'll be joining a friendly and ambitious team where your contributions will make a real difference.Your Impact: We're looking for an enthusiastic and organised individual to join us in a crucial role to support our operations team. You'll be the go-to person for ensuring our retail and customer orders are processed smoothly and efficiently, playing a key part in delivering an exceptional experience as well as becoming an expert using our WMS & ERP systems. The right-hand person for our Supply Chain Director. You will also be able to participate in other aspects of our business such as helping to plan marketing and retail events and digital promotions. This is a fantastic opportunity to learn about all aspects of a growing omni-channel wellness business, from operations to customer engagement. What You'll Be Doing:Order Management & Fulfilment (Your Core Focus): Ensuring all order documentation is accurate and up-to-date.Triaging any technical issues from our Shopify and Warehouse Management Software (WMS) promptly and escalating them if necessary to the relevant team membersOwnership of processing daily B2B orders from our ERP system, including to Amazon FBA using the Seller Central portal Regularly liaising with our 3PLs in the UK & Netherlands regarding any and all concerns relating to B2B & D2C orders, for seamless operations and compliancePerformance monitoring our main warehouse in the UK, tracking key metrics and identifying areas for improvement Processing various stock movements & transactions on our ERP systemWork with other departments in the team on the development of our general SOP systemsDaily monitoring of our Shopify platforms order fulfilment, to pre-empt any service issuesOperational/Supply Chain Support:Helping to monitor inventory levels, analysing dataTaking ownership of our batch control & testing systemBecome an additional point of contact for suppliers and any supply chain or product queries Work alongside the Supply Chain Director on NPD, General Operations and special projectsGeneral Team (Sales & Marketing) Support: Assisting with the preparation and dispatch of product samples.Supporting the submission of New Line Forms (NLFs) and other administrative sales tasks, where necessary.Supporting marketing campaigns with administrative tasks, where needed.Potentially assisting with market research and competitor analysis (don't worry, we'll guide you!).Providing ad-hoc administrative support to the wider team, as required.Helping to keep things organised and running smoothly in our busy office environment. Who We're Looking For:Previous Operations or Supply Chain experience is a big plusCompetency using Excel is highly desirable General computer literacy is essential; being comfortable learning new software systems is a must!You're a fantastic communicator, both written and verbal, with a friendly and professional mannerYou're a bright, proactive, and highly organised individualYou have excellent attention to detail – nothing gets past you!You're passionate about providing excellent customer service and going the extra mileYou're eager to learn, get hands on, gain new skillsets and take on responsibilityYou're a team player with a positive, can-do attitudeAn interest in the health and wellness industry or product based brands is a bonus! What You'll Gain:Valuable experience in a fast-growing SME brand.The opportunity to learn and develop within supply chain & operations whilst gaining insight into sales & marketing as well.Mentorship and support from an experienced and passionate team.A fun and collaborative work environment.The chance to make a real impact on our customer experience and business growth.We offer generous staff discounts on all our products, and work from a fabulous office in central London with a free gym.A Competitive SalaryReady to Join the Grass & Co. Family?If you're excited about this opportunity and think you have what it takes to be our Operations Executive, we'd love to hear from you! Please send your CV and a brief cover letter telling us why you're the perfect fit for this role to operations@We're looking forward to hearing from you!
Job Title
Operations Executive