Job Title

Head of Customer CareThis is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation.£70k-£75k basic salary Manchester office 4 days & home working 1 dayYou'll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.Your key responsibilities:Managing high-stake issues with car dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions)Driving cost reduction across customer care processesWorking closely with lenders and commercial decision-makersLeading, inspiring and motivating a team of 30 and delegating effectivelyWhat you'll bring to the team:Deep knowledge of automotive industry and car dealershipsExperience high up in a big car dealership / car supermarket environmentAbility to lead and inspire teams of 20+ peopleStrong commercial knowledge within automotive complaints and cost savingConfident in reporting results back to the businessHow the role will benefit your career:High-impact role where your work directly supports company growthCollaborative environment working with top-tier tech, finance, and customer teams.Promotion culture where 80% of senior leaders have progressed through the business.Opportunity to grow within an industry leading business at the forefront of the automotive sector.This Head of Customer Care role won't be around for long. Apply today!