Job Title

Case Handler£23,500 - £25,500 DOEPermanentNottingham – HybridFull Time Monday – Friday 35 hrs p/wHarper Recruitment Group are working in partnership with a leading financial services providerbased in Nottingham. The company have an outstanding reputation for excellence and as part oftheir commitment to their customers are looking to hire a capable, experienced Customer Serviceprofessional to join their team.Resolving escalated customer issues, you will use trusted processes to analyse, evaluate andcommunicate the best outcome for both parties.What will the role involve?Managing multiple customer cases from conception to completionMaintaining strong relationships with customers throughout the processWorking with 3 rd party partners to identify the root cause of complaintsUpdate and maintain the integrity of the database ensuring a robust audit trailPrioritising a busy case load and working to deadlinesWho are we looking for?Previous experience in a customer orientated role handling multiple customer cases essentialPrevious complaints handling experienceKnowledge of financial services and/or complaints advantageous; training providedHelpful, friendly and professional personality with strong listening skills essentialOrganised and methodical with a process led approachProblem solution led with experience of root cause analysis advantageousWhat’s in it for you?Thriving, growing business offering career opportunitiesHybrid working with the opportunity to work up to 3 days per week from home –Generous company benefits schemeLarge established and supportive teamLux city office based in the Nottingham city centreApply NOW to avoid disappointment! Due to the large volume of applications, we receive, weare unfortunately unable to contact all candidates. If you have not heard from a consultantwithin the next three days, please assume that you have not been successful on this occasion.Please do not hesitate to apply for other suitable roles in the future.About Harper Recruitment Group:Harper Recruitment Group has been offering high-quality recruitment services across Nottingham,Derby and the wider East Midlands since 1987, specialising in recruiting business supportprofessionals of all levels on a permanent, contract or temporary basis.Looking for something different? Visit our website today for a list of live vacancies or send an up-to-date CV to .