Job Title

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully OnsiteOverview:I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.Key Responsibilities:Communicate clearly and transparently with customers, keeping them informed and confident in the serviceWork within established policies and procedures to ensure high standards and complianceSeek opportunities to enhance the customer experience by identifying improvements to existing processesManage incidents involving vulnerable customers with care and sensitivityRecord, investigate and resolve customer complaints promptly, aiming for first-time resolutionReport any policy or process breaches swiftly and accuratelyUse various tools and platforms to maintain effective communication with customersIdentify issues through clear and confident communication, and deliver timely, appropriate resolutionsUse active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completionSkills & Experience Required:A confident and friendly telephone mannerStrong verbal and written communication skillsAbility to meet and exceed targetsA proactive attitude, comfortable working both independently and in a teamExcellent multitasking and organisational skillsSharp attention to detailPackage:£14-16 per hour Inside IR353 month contract (may be extended)Office basedCollaborative and forward-thinking data cultureOpportunities to work with modern cloud-based data platforms