Job Title

The BrandBased in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation.Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship.With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment.Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.We are now looking to recruit a Concession Manager within Selfridges Trafford Centre, opening October 2025.Responsibilities:Sales managementEnsuring an excellent customer experience in the store by enforcing the company's proceduresPassing on the targets set by management to the team and ensuring that they focus on the indicators set (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...)Helping to implement any corrective measures required to increase sales (merchandising, stock, CRM, team motivation…)Assisting in setting up the clienteling strategy to build a high-quality customer portfolio and identify high-potential customersUsing the retail space to best advantage in accordance with merchandising concepts and guidelinesOrganising and structuring work in the storeLeading team meetings and ensuring that internal and external messages are clearly understoodPersonnel management/staff developmentAll personnel management tasks (planning, dealing with conduct issues and decline in performance...)Helping to assess the performance of a new member of staffPlaying a proactive role in developing employees' skills and identifying and cultivating talentsMotivating the team to ensure a continued improvement in sales resultsCoaching and training teamsSetting targets for the team and informing members of resultsTaking part in annual/quarterly evaluationsAdministrative managementAll administrative tasks (after-sales service, reporting, restocking...)Opening and closing the concession, monitoring cash flow, managing deliveriesEnsuring a healthy amount of stock based on the level of business in the storeOrganising restocks if necessary based on salesGuaranteeing impeccable after-sales serviceOrganising and conducting annual and rolling stock-takesHelping to monitor and coordinate general services (maintenance, cleaning, repairs in the store, ordering of supplies...)BenefitsCompetitive salaryMonthly and annual performance bonusesEnhanced pension contributionGenerous holiday allowance after qualifying periodPrivate health cover after qualifying periodEnhanced Maternity, Paternity and adoption payStaff discountLongchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.