Job Title

Chief Operating Officer (COO)Location: Remote, based in the UK or USPackage - $100,000 to $150,000 per annum We're looking for a proactive, hands-on COO to help scale our fast-growing DTC pet brand. With every purchase we’re helping shelter dogs in need. As our COO, you'll be the engine behind our operations - spotting bottlenecks before they become problems, making sure our team is aligned, and ensuring the business runs like a machine.What You'll DoIdentify and fix fires fast: You're someone who spots issues before they escalate - and solves them immediately.Own operations: Oversee and guide our supply chain manager and customer service manager, ensuring they hit their targets and stay focused.Ensure team clarity and accountability: Make sure every team member knows their role, responsibilities, and KPIs. You’ll streamline team processes and make sure we stay organized as we grow.Keep us on track: Make sure department goals align with company-wide growth targets and that nothing slips through the cracks.Drive operational excellence: Improve systems, processes, and internal communication to keep the business running at peak performance.Who You Are2+ years experience in leading operations at a DTC brand doing $10M+ in annual revenueA self-starter who thrives in a fast-paced, high-growth environmentObsessed with clarity, systems, and executionCalm under pressure with a "get it done" mindsetExperienced managing remote teams and cross-functional departmentsNeeded:Experience scaling operations from 8 to 9 figures for other Ecom D2B brandsBonus if you haveExperience with tools like and Gorgias