Job Title

Head of Customer Care This is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation. 70k-75k basic salary Manchester office 4 days & home working 1 day Youll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention. Your key responsibilities : Managing high-stake issues with car dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions) Driving cost reduction across customer care processes Working closely with lenders and commercial decision-makers Leading, inspiring and motivating a team of 30 and delegating effectively What youll bring to the team : Deep knowledge of automotive industry and car dealerships Experience high up in a big car dealership / car supermarket environment Ability to lead and inspire teams of 20 people Strong commercial knowledge within automotive complaints and cost saving Confident in reporting results back to the business How the role will benefit your career: High-impact role where your work directly supports company growth Collaborative environment working with top-tier tech, finance, and customer teams. Promotion culture where 80% of senior leaders have progressed through the business. Opportunity to grow within an industry leading business at the forefront of the automotive sector. This Head of Customer Care role wont be around for long. Apply today!