Job Title

Office Manager Ground Operations | Heathrow (Terminal 4 HQ) Location: Heathrow Airport Terminal 4 (Head Office) Contract type: Permanent, Full-time, 40 hours/week (including occasional early/evening shifts) Salary: Competitive (depending on experience) benefits About Us Were a leading ground operations provider at Heathrow, delivering ramp, passenger, cleaning and support services . Our commitment to safety, operational excellence, and customer satisfaction drives everything we do. Role Overview As our Office Manager, youll support the Terminal 4 management team in delivering efficient, compliant, and professional back-office operations across finance, administration, and facilities. Key Responsibilities Oversee comprehensive office operations: travel arrangements, POs, meeting coordination, document production, and stock management Manage uniforms, PPE, and logistics to support ramp and passenger services teams Maintain attendance and timetracking systems; monitor labour costs and report metrics weekly Administer office facilities: maintenance requests, vending, stationery, first aid, etc. Ensure regulatory compliance (Health & Safety, HAL) and adherence to internal policies Organise and minute operational meetings; coordinate with airlines, third-party providers, and internal departments Act as HR/Finance liaison: process purchase orders, invoices, and reimbursements Monitor office environment; resolve issues with HVAC, equipment, furniture as necessary Promote company values: integrity, safety, collaboration, quality of service Essential Experience & Skills Proven administrative or office management experience (ideally in aviation/ground operations) Strong knowledge of Microsoft Office and office systems Experience with procurement processes, purchase orders, invoicing Exceptional organisation, prioritisation and attention to detail Excellent communication verbal, written, and minute-taking skills Ability to work autonomously and under pressure Desirable Understanding of airport and security procedures Prior exposure to HR / finance systems Experience supporting operational teams in a high-pressure environment Benefits Competitive salary Health & wellbeing support Opportunities for professional development Engagement in aviation industry events How to Apply Please submit your CV to info@vipfirst.co.uk with a tailored cover letter highlighting your office/operations support experience in a fast-paced, regulated environment.