Job Title

Grass & Co. - Operations Executive Are you a bright spark with a knack for getting things done and a passion for problem solving? Do you thrive in a fast-paced environment and love being part of a dynamic team? If so, Grass & Co. wants you! About Us: At Grass & Co. we believe life doesnt have to slow down for you to feel your best. Thats why our products are crafted from sea to soil with pure, potent and sustainably sourced ingredients. Whether youre seeking focus for work, calm for restful sleep, or a simple way to support daily energy, Grass & Co. has the natural solutions. Grass & Co. was founded in 2019 by brothers Ben and Tom Grass, originally as a CBD brand. Since then, we have diversified and expanded to include Mushrooms (Supplements & Nootropic Drinks) and Superfoods (Super Greens & Sea Greens). Today, were proud to be growing the No. 1 premium natural health and wellness brand in the UK and beyond. Our customers are the beating heart of everything we do, and thats why our Customer Service rating of 4.9/5 matters so much to us. We strive to maintain exceptionally high standards, especially as we scale the business. We go the extra mile to solve the situation if things go wrong. We share a commitment to do better while also caring deeply about the details that make the difference in a fast-moving and competitive environment. Our purpose is to help solve our customers problems and make their lives healthier, happier, and more productive, naturally. Youll be joining a friendly and ambitious team where your contributions will make a real difference. Your Impact: Were looking for an enthusiastic and organised individual to join us in a crucial role to support our operations team. Youll be the go-to person for ensuring our retail and customer orders are processed smoothly and efficiently, playing a key part in delivering an exceptional experience as well as becoming an expert using our WMS & ERP systems. The right-hand person for our Supply Chain Director. You will also be able to participate in other aspects of our business such as helping to plan marketing and retail events and digital promotions. This is a fantastic opportunity to learn about all aspects of a growing omni-channel wellness business, from operations to customer engagement. What Youll Be Doing: Order Management & Fulfilment (Your Core Focus): Ensuring all order documentation is accurate and up-to-date. Triaging any technical issues from our Shopify and Warehouse Management Software (WMS) promptly and escalating them if necessary to the relevant team members Ownership of processing daily B2B orders from our ERP system, including to Amazon FBA using the Seller Central portal Regularly liaising with our 3PLs in the UK & Netherlands regarding any and all concerns relating to B2B & D2C orders, for seamless operations and compliance Performance monitoring our main warehouse in the UK, tracking key metrics and identifying areas for improvement Processing various stock movements & transactions on our ERP system Work with other departments in the team on the development of our general SOP systems Daily monitoring of our Shopify platforms order fulfilment, to pre-empt any service issues Operational/Supply Chain Support: Helping to monitor inventory levels, analysing data Taking ownership of our batch control & testing system Become an additional point of contact for suppliers and any supply chain or product queries Work alongside the Supply Chain Director on NPD, General Operations and special projects General Team (Sales & Marketing) Support: Assisting with the preparation and dispatch of product samples. Supporting the submission of New Line Forms (NLFs) and other administrative sales tasks, where necessary. Supporting marketing campaigns with administrative tasks, where needed. Potentially assisting with market research and competitor analysis (dont worry, well guide you!). Providing ad-hoc administrative support to the wider team, as required. Helping to keep things organised and running smoothly in our busy office environment. Who Were Looking For: Previous Operations or Supply Chain experience is a big plus Competency using Excel is highly desirable General computer literacy is essential; being comfortable learning new software systems is a must! Youre a fantastic communicator, both written and verbal, with a friendly and professional manner Youre a bright, proactive, and highly organised individual You have excellent attention to detail nothing gets past you! Youre passionate about providing excellent customer service and going the extra mile Youre eager to learn, get hands on, gain new skillsets and take on responsibility Youre a team player with a positive, can-do attitude An interest in the health and wellness industry or product based brands is a bonus! What Youll Gain: Valuable experience in a fast-growing SME brand. The opportunity to learn and develop within supply chain & operations whilst gaining insight into sales & marketing as well. Mentorship and support from an experienced and passionate team. A fun and collaborative work environment. The chance to make a real impact on our customer experience and business growth. We offer generous staff discounts on all our products, and work from a fabulous office in central London with a free gym. A Competitive Salary Ready to Join the Grass & Co. Family? If youre excited about this opportunity and think you have what it takes to be our Operations Executive, wed love to hear from you! Please send your CV and a brief cover letter telling us why youre the perfect fit for this role to operations@grassandco.com Were looking forward to hearing from you!