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Company DescriptionLounge Supervisor40 hours per week£15.80 an hourBenefits: 28 Days holiday including bank holidaysPlus your birthday off3 volunteering days3 days grandparent leave24 week's enhanced maternity leaveSecondary carer leaveWedding/commitment day leaveFree meals on shiftBespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insuranceDiscounts available on our Perkbox app; high street shops, holidays & cinemaWellbeing hubAccess to employee assistance programmeCycle to work schemeDo you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would loveJob DescriptionAs our Lounge Supervisor, you'll be the driving force behind delivering a seamless, high-end hospitality experience for our passengers. You will:Lead & Motivate - Inspire your team to exceed guest expectationsDeliver Excellence - Ensure top-tier service and presentation standardsManage Operations - Oversee smooth lounge functionality and staff trainingInnovate & Improve - Implement new ideas to enhance guest satisfactionQualificationsWhat We're Looking For:Proven experience in hospitality, catering, or lounge managementStrong leadership & people management skillsA passion for delivering 5-star customer serviceAbility to thrive in a fast-paced environmentKnowledge of health & safety and food safety standardsReady to elevate guest experiences and lead an outstanding team? Additional InformationFor almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.Join us, and be part of the food revolution!BaxterStorey Values:ALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.Join us and bring your unique perspective to our team.Videos To Watch