Job Title

Operational Support Grade Job OverviewThis is an exciting opportunity to work in a fast-paced environment supporting the day-to-day running of a busy prison. As an Operational Support Grade, you will be part of a supportive team doing all sorts of tasks – from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV.You don't need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this role could be the start of a successful career for you.The OSG role will give you significant knowledge and experience of how a prison operates. It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme.Key Responsibilities:Supporting the day-to-day running of a busy prisonManaging deliveries, supervising visitors, and monitoring phone calls and CCTVWorking a variety of shifts, including weekend and night shiftsRequired Skills and Qualifications:You don't need any qualifications to do this job, but it's essential that you're a good communicator and can keep calm under pressure.Benefits:An annual leave entitlement increasing to 30 days after 10 years' service (calculated on a pro-rata basis)9 days bank, public and privilege holidaysAccess to a paid Level 2 apprenticeship in customer serviceAccess to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work schemeAbout the Role:This is an extraordinary job that offers a unique chance to protect the public and make an impact on lives by supporting the important work happening daily in our prisons.What We Offer:We'll give you great training and opportunities for progression and development. You'll have access to a supportive team and a range of benefits to help you succeed in your career.