Job Title

Join Our Team at DXB Perfume E-commerce Operations ManagerThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Location: UK, DXB Headquarters, BradfordCompany: DXB PerfumeAre you driven by data, obsessed with seamless online shopping experiences, and adept at orchestrating complex fulfilment operations across multiple channels? Were seeking an E-commerce Operations Manager to own end-to-end online sales performancefrom site merchandising and inventory planning to multi-channel distribution and pricing strategy.Position OverviewAs our E-commerce Operations Manager, you will be the linchpin ensuring that every orderfrom Shopify to Amazon, TikTok Shop, and beyondflows smoothly through warehousing, fulfilment, and delivery. Youll shape our procurement and replenishment plans, optimize channel-specific pages, drive pricing and promotional strategies, and lead a small cross-functional team to deliver world-class service and profitability.Expanded Areas of Responsibility1. Strategic Inventory & PurchasingDemand Forecasting & Replenishment Planning: Use historical sales data, seasonality trends, and campaign calendars to create accurate weekly and monthly purchasing plans.Stock Turnover & Dead-Stock Prevention: Monitor ageing reports; implement clearance or bundle strategies to ensure at least X stock-turnover per annum and zero obsolete inventory.Supplier & Cost Management: Negotiate order quantities, lead times, and pricing with vendors to maximize margins and minimize carrying costs.2. Multi-Channel Merchandising & Website ManagementShopify Site Ownership: Configure and maintain themes, navigation, product taxonomy, and on-site promotions. Lead A/B tests on homepage banners, collection pages, and checkout flows.Channel Expansion & Optimization: Develop and maintain branded storefronts on Amazon, TikTok Shop, and other emerging marketplacesensuring consistency in imagery, copy, and pricing.Content & SEO Collaboration: Work closely with Digital Marketing to optimize product titles, descriptions, and backend keywords for organic search and PPC efficiency.3. Pricing & Promotional StrategyDynamic Pricing Engine: Monitor competitor pricing, marketplace fee structures, and margin targets to set and adjust retail prices across all channels in real time.Promotional Planning: Coordinate site-wide sales, coupon codes, and channel-specific dealsaligning calendar events (e.g., Black Friday, Valentines Day) with inventory and marketing roadmaps.4. Fulfilment & Logistics LeadershipProcess Design & Continuous Improvement: Map current-order workflows; identify bottlenecks.Third-Party Logistics Management: Oversee warehouses and 3PL partnersmanaging SLAs, inbound replenishment, cross-docking, and reverse logistics for returns.Packaging & Quality Assurance: Define packaging standards to protect fragile goods, minimize waste, and reinforce brand experience.5. Team Development & Cross-Functional CollaborationDirect Reports: Manage and mentor a Customer Service Representative and a Packing & Shipping Assistantestablishing KPIs, coaching on best practices, and conducting performance reviews.Stakeholder Partnerships:Align with the Digital Marketing Manager on email, social, and paid-ad campaigns.Coordinate with the Web Administrator to ensure analytics tagging, site speed, and data accuracy.Work alongside the CTO to integrate new fulfilment technologies (e.g., ERP connectors, order-management systems).6. Data, Reporting & P&L AccountabilityKPI Dashboards: Build and maintain real-time dashboards tracking order volumes, average order value (AOV), fulfilment costs, on-time delivery rate, and return rates.Monthly Performance Reviews: Present insights to the CMO and Head of Onlinehighlighting wins, identifying risks (e.g., stockouts), and proposing strategic adjustments to hit revenue and margin targets.Budget Oversight: Manage annual fulfilment budget, negotiate cost reductions, and forecast spend by channel.Qualifications5+ years in e-commerce operations, fulfilment management, or inventory planningideally within fast-moving consumer goods.Proven track record optimizing Shopify stores plus at least two additional sales channels (e.g., Amazon, TikTok Shop).Strong analytical skills with advanced Excel or BI-tool proficiency.Excellent negotiation and vendor-management experience.Hands-on familiarity with order-management or ERP systems.Exceptional leadership, communication, and cross-functional collaboration skills.Why DXB Perfume?Were a rapidly growing premium fragrance brand committed to excellence at every touchpoint. Youll join a close-knit team that values innovation, offers professional development, and celebrates your impactfrom streamlined operations to delighted customers.How to ApplySubmit your resume and cover letter via our careers portal [Application Link/Instructions]. We cant wait to hear how youll drive DXB Perfumes online success!