Preferred Location/Regions: Manchester, Midlands, Newcastle, LondonEnsure you read the information regarding this opportunity thoroughly before making an application.Work Set-Up: Hybrid/RemoteOur ClientOur client is a leading manufacturer of uninterruptible power supply (UPS) systems, offering a comprehensive range of high-quality power protection solutions from 400 VA up to several megawatts. Operating in over 85 countries, the company is renowned for its commitment to innovation and reliability. Its products are trusted across critical sectors including data centres, healthcare, finance, and telecommunications.OverviewAs a Technical Support Engineer, you willjoin a growing power systems team focused on delivering expert-level support for UPS and generator solutions. If you're technically sharp, customer-focused, and experienced with AC/DC systems, this could be a great fit.Key Responsibilities And Activities IncludeProvide timely technical support to internal teams, customers, engineers, and contractorsPrepare documentation, CAD drawings, and risk assessments for new or ongoing projectsHelp develop training content and product documentationSupport pre- and post-sales technical queries and product testingAssist with system configuration, design input, and software tool managementTake part in a 24/7 technical support rota when required (remote monitoring & on-call)Education And Experience RequirementsBackground in electrical or electronic engineering (degree or hands-on experience)Experience working with diesel generators or related power systemsExperience with Deep Sea and ComAp controllers is highly desirableConfident using CAD, Microsoft Office, and ERP tools (e.g., Sage)Excellent communication skills and attention to detailAbility to work across teams and under pressure with a strong customer focusPrevious exposure to technical documentation and safety procedures is a plusWhat's in it for you?Flexible/agile working modelExposure to complex systems and multi-functional projectsCollaborative and supportive environment with opportunities to growBe part of a team making critical systems more resilient and efficient
Job Title
Technical Support Engineer