Job Title

Office Manager Ground Operations | Heathrow (Terminal4 HQ) Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Location: Heathrow Airport Terminal4 (Head Office)Contract type: Permanent, Full-time, 40hours/week (including occasional early/evening shifts)Salary: Competitive (depending on experience) + benefits_About Us_Were a leading ground operations provider at Heathrow, delivering ramp, passenger, cleaning and support services . Our commitment to safety, operational excellence, and customer satisfaction drives everything we do. Role Overview As our Office Manager, youll support the Terminal4 management team in delivering efficient, compliant, and professional back-office operations across finance, administration, and facilities. Key Responsibilities Oversee comprehensive office operations: travel arrangements, POs, meeting coordination, document production, and stock management Manage uniforms, PPE, and logistics to support ramp and passenger services teams Maintain attendance and timetracking systems; monitor labour costs and report metrics weekly Administer office facilities: maintenance requests, vending, stationery, first aid, etc. Ensure regulatory compliance (Health & Safety, HAL) and adherence to internal policies Organise and minute operational meetings; coordinate with airlines, third-party providers, and internal departments Act as HR/Finance liaison: process purchase orders, invoices, and reimbursements Monitor office environment; resolve issues with HVAC, equipment, furniture as necessary Promote company values: integrity, safety, collaboration, quality of service Essential Experience & Skills Proven administrative or office management experience (ideally in aviation/ground operations) Strong knowledge of Microsoft Office and office systems Experience with procurement processes, purchase orders, invoicing Exceptional organisation, prioritisation and attention to detail Excellent communication verbal, written, and minute-taking skills Ability to work autonomously and under pressure Desirable Understanding of airport and security procedures Prior exposure to HR / finance systems Experience supporting operational teams in a high-pressure environment Benefits Competitive salary Health & wellbeing support Opportunities for professional development Engagement in aviation industry events How to Apply Please submit your CV to info@vipfirst.co.uk with a tailored cover letter highlighting your office/operations support experience in a fast-paced, regulated environment.