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Location: RemoteRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Ideally located in the Midlands.Job Type: Full-timeTravel Required: Occasional (events, internal training)Salary: 35kStart Date: ASAPCheck us out here: https://www.greatlab.io/Onboarding: In-person onboarding and mentoring at our Setbal office in Portugal .This role will require in-person training with the team in Portugal and would require relocation for training for approx 3 months. All transport, out of pocket expenses and accommodation will be covered.About UsWere building cutting-edge software that powers dental laboratorieshelping them simplify operations, deliver high-quality work, and stay ahead in a demanding industry. Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively.Were hiring a Dental Lab Technical Support Specialist to help lead the way in supporting our users. This is a unique opportunity for someone with a dental background whos ready to grow into a leadership role in a tech company.Your RoleThis is more than just a support role. Youll play a key part in shaping the way we help dental labs succeed. In addition to handling day-to-day support requests, youll take ownership of building and expanding our Help Center through making videos, tutorials, improving documentation, and helping design scalable support processes.Were looking for someone whos ready to step upnot just to help users, but to help build a support function that scales as we grow. If you have a background in dental (especially lab or front-desk experience), love working on a computer, and are ready to take initiative, we want to hear from you.ResponsibilitiesProvide day-to-day technical support to dental lab customers using our softwareManage incoming support requests using a CRM/ticketing system (e.g. Zendesk, Intercom)Record helpful video walkthroughs and short tutorials (camera-facing)Deliver live training and onboarding sessions for new usersBuild and maintain our Help Center and documentationarticles, FAQs, videos, and moreImprove support workflows, identify common issues, and propose scalable solutionsAct as the bridge between users and our product teamsharing feedback and opportunitiesWork two days per week with slightly later hours to accommodate support for US-based clientsHelp shape our internal support processes as we continue to growHelp clients onboard & get started with the systemRequirementsExperience in a dental company or in a dental reception/admin roleStrong computer skills, with experience using CRM and ticketing systemsClear, friendly communication skillsEnglish only (written and spoken)Comfortable being on camera for support videos and onboarding sessionsAble to work later hours two days a week to support users in different time zones (US)Eager to take ownership, improve processes, and grow with the roleOrganised, dependable, and proactive in solving problemsBonus Mindset (Not Mandatory, but Valued):You want to grow into a leadership roletaking ownership of support systemsYoure excited by the idea of building structure and documentation from the ground upYou enjoy helping others feel confident with technologyWhat We OfferA clear path to grow into a leadership role in support or product enablementFull training and mentorship from a supportive, mission-driven teamHands-on role in a fast-growing European dental tech companyOccasional travel to events and team retreatsThe chance to help shape the support experience for labs around the world