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Join to apply for theCustomer Advisor - Ref: RT01625role atWMJobs 2 days ago Be among the first 25 applicants Join to apply for theCustomer Advisor - Ref: RT01625role atWMJobs Get AI-powered advice on this job and more exclusive features. Walsall Council,Customer Experience CentreCustomer Advisor - Ref: RT01625G5 - £26,409-£30,060 per annum (Pro rata to hours worked)Hours: 37 hours per week/18.5 hours per week/22.5 hours per weekTerm: PermanentAre you a confident communicator? Good with words and a keen eye for detail? Are you bursting with ideas in supplying solutions for customers? Want to be able to give a great customer experience by putting the customer at the heart of everything you do? If this sounds like you then we want to hear from you. We have an exciting opportunity for a Customer Adviser to join our team, at the Customer Experience Centre (CXC)CXC is the first point of contact to services that supply support for both our residents and businesses in Walsall, which include Adult Social Care, Building Control, Clean and Green, Council Tax as well as other services.We offer our residents multiple channels of support including Telephone Calls, Web Messenger (WALIS), Emails.Successful candidates willPlay a vital role to provide a professional service to our customers which is in line with our customer experience principles - helpful, empowering, accessible, responsive, and transparent. Actively Be involved in promoting positive change across the council, for example shifts to the use of digital channels and will learn to consult with other members of staff where complex issues require help Understand the breadth of the services we provide to our residents and customers is key in acting as our first line of support. Supply resolutions to customers where possible using tact, diplomacy, and empathy to diffuse potentially tense confrontations in a positive and calm manner.This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.View Job Description And Employee SpecificationFor this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).Important note:When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification.If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.Please see our Information for Applicants leaflet for further information.Closing date for applications26th June 2025Interview dates will be in person week commencing7th July 2025If you would like to discuss the opportunity further please contact:Abeed Alam - Neuchterlein Grewal-Sahota - Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Other Industries Human Resources Services Referrals increase your chances of interviewing at WMJobs by 2x Sign in to set job alerts for “Customer Advisor” roles.Solihull, England, United Kingdom 1 day ago Birmingham, England, United Kingdom 2 weeks ago Walsall, England, United Kingdom 1 month ago West Midlands, England, United Kingdom 1 month ago Halesowen, England, United Kingdom 3 weeks ago West Midlands, England, United Kingdom 3 weeks ago Family Services Contact Centre Agent 1 (Ref: 5306)Birmingham, England, United Kingdom 1 week ago Atherstone, England, United Kingdom 2 weeks ago Tamworth, England, United Kingdom 2 days ago Birmingham, England, United Kingdom 1 week ago Marcus by Goldman Sachs, Customer Support Agent, BirminghamWest Midlands, England, United Kingdom 4 days ago West Midlands, England, United Kingdom 2 days ago Birmingham, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 56 minutes ago Walsall, England, United Kingdom 8 hours ago Stafford, England, United Kingdom 1 day ago Oldbury, England, United Kingdom 1 day ago Coventry, England, United Kingdom 1 week ago Coventry, England, United Kingdom 3 days ago Birmingham, England, United Kingdom 1 week ago Customer Engagement Advisor - Medical Device SalesBirmingham, England, United Kingdom 2 weeks ago Coventry, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 5 days ago Birmingham, England, United Kingdom 1 week ago Worcestershire, England, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. 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