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Job Title: Major Incident Manager Location: London,Sheffield, Birmingham, UK (3 days/week Onsite) Duration: 6months Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.This role requires expert-level command and control of P1-level critical incidents in a high-pressure, enterprise-scale environment.Key Responsibilities: -Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA.-Operate in a 24/7/365 shift environment, including night and weekend rotations.-Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution.-Provide high-level communications and stakeholder updates during critical incident bridges.-Liaise with process leads and business units to ensure structured problem management follow-up.-Maintain thorough documentation and incident logs for reporting and audit purposes.Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale enterprise environments.-Proven track record in the financial services industry, preferably with global banks.-Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end.-Strong communication, leadership, and coordination skills.-Familiarity with ITIL framework and incident/problem/change management tools.-Comfortable working on rotational shifts, including nights and weekends.Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com