Job Title

Customer Service Advisor Full Time (Office Based) Location: Mercury House, Cobalt Business Park, Newcastle NE27 0BY Employment Type: Full-Time | Permanent | Office-Based Salary: 23,000 24,000 per annum (PAYE) Holiday Benefits Hours: 37.5 hours per week (Flexible shifts & weekends required) Join one of the UKs leading financial service providers! Were hiring Customer Service Advisors to join a friendly and professional support team in our Newcastle office.Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.If you're passionate about helping people and want to kick-start or grow your career in banking and financial services, this is a great opportunity! What Youll Do: Answer incoming customer calls in a professional and friendly manner Assist customers with banking-related queries and provide accurate information Log and validate each contact on the internal system Use internal tools and systems to resolve queries efficiently Provide excellent customer service with a focus on quality and care What We Offer: Comprehensive 23 weeks paid training to set you up for success A supportive work environment with career growth opportunities Office-based role in a vibrant, modern workplace Competitive annual salary with holiday benefits Work with a trusted UK banking brand that values its customers and employees Who Were Looking For: Excellent verbal communication and problem-solving skills A team player with a positive attitude Willingness to work flexible shifts and weekends as needed Previous customer service experience is a plus, but not essential we provide full training!