Job Title

Location:Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York) About us National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.About the role Are you passionate about creating inclusive, user-centred services that make a lasting difference? Do you want to lead meaningful change for people with hearing loss? Hearing Dogs for Deaf Peopleis seeking a forward-thinking and experiencedHead of Service Designto shape the future of our services. Working at the intersection of innovation, insight, and lived experience, you’ll ensure every service we offer is thoughtfully designed, rigorously tested, and truly life-changing. What you’ll be doing: Shape thevision and strategyfor service design at Hearing Dogs for Deaf People Lead the development and implementation ofinclusive, user-centred design methodologies , grounded in real needs and impact insights Collaborate with the Head of Service Engagement to ensureco-creation with people with lived experienceis central to our approach Overseecontent and experience design , ensuring consistency, clarity, and accessibility across all channels Partner with Marketing & Communications and IT to supportdigital transformation , ensuring inclusive and accessible services Guideiterative testing, piloting, and improvementof all services, embedding feedback and insight at every stage Work closely with the Head of Impact to embedrobust evaluationinto the design process, ensuring services are scalable and evidence-based Champion cross-team collaboration, embeddingservice design thinking across the organisation Build buy-in and advocate for the value of service design with senior leaders and stakeholders About you You’re an experienced service designer and collaborative leader with a deep commitment to inclusion, impact, and innovation. You thrive on translating complex user journeys into meaningful service experiences – and you know how to bring others on the journey with you. Skills and experience: Expert inuser-centred and inclusive design , with a strong background in service design, co-creation, and accessibility Strategic thinker with aholistic understanding of service systems , able to move seamlessly between high-level planning and hands-on delivery Collaborative and impact-driven, skilled at working cross-functionally and translatinguser insight into tangible improvements How to apply As part of the recruitment process, we are requesting: A comprehensive CV A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4) Closing date: 27 June 2025