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Job DetailSalary 40,000Job DescriptionDue to growing business demands, we’re expanding our operations team and looking for a talented Technical Support Advisor to join us.If you have hands-on experience withBakery and Catering equipmentand a strong technical background, this role could be a perfect fit. Whether you’re anElectromechanical Technical Advisoror anEngineerready to step into a support position, we want to hear from you!Your RoleAs ourTechnical Support Advisor , you’ll be the go-to expert, assistingfield-based engineersin diagnosing and resolving technical issues efficiently. Your responsibilities will include:Providing real-time technical supportto engineers to troubleshoot faultsInterpreting technical manualsto ensure accurate part identificationAssessing the priority of reactive callsbased on severityTriage jobsto streamline resource planning and improve efficiencyTranscribing verbal technical detailsfrom engineers into company systemsIdentifying, diagnosing, and resolvingtechnical issues with precisionWhat You BringWe’re looking for someone with a strong technical skillset and problem-solving mindset. You should have:Solid understanding ofwiring schematics and technical documentationExpertise inelectrical and mechanical systemsSharpanalytical and problem-solving skillsStrongcommunication abilitiesA high level ofcomputer literacyFamiliarity withindustry-specific tools and technologiesThe ability toresearch and adaptto new equipmentCompany InformationWho are we?Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.Our service are as follows: –Nationwide reactive maintenance Hygienic Deep cleaning & Planned maintenance services Refurbishment, logistics and installation of equipmentWe do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.Our peopleDespite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.Our team of over 500 employees have the advantage of working in state-of-the-art working environments: –New (2021) Technical response centre Award Winning research, Innovation, and recycling facility Industry leading Mercedes Benz fleetWe believe in providing you with the very best environment and tools to do the job.Career DevelopmentTraining is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.Why Join UsTraining in our City & Guilds accredited academy Job Specific Uniform & tooling for all roles Company wide fun days and charity events Company Pension 32 days holiday per year Regular staff ‘treats’ for employees and their familiesOther jobs you may likeLogisitcs Call Handler BL9 6LE GBFull time #J-18808-Ljbffr