Job Title

Hot FuturesHot Futures is an independent fashion eyewear brand based in London, known for bold design, strong brand identity, and our growing creative community. We’re looking for a highly organised and driven Brand Assistant to join our HQ team and support a broad range of key business operations.Role DescriptionThis is a hands-on and varied role best suited to someone with a fashion brand or ecommerce background who thrives on process, organisation and multi-tasking. The Brand Assistant will be responsible for several vital daily functions, from online ecommerce management and customer support to inventory management, brand online and in-store activations and PR coordination.Key ResponsibilitiesEcommerce & Customer ServiceManage daily Shopify order fulfilment and ecommerce adminHandle customer service queries including returns, repairs, and general communicationsPrescription Eyewear OversightCoordinate all prescription eyewear orders placed in-store and onlineLiaise with our external optical lab to process and track ordersResolve any delays, errors, or customer queries relating to prescription fulfilmentManage customer communication and ensure timely dispatch and delivery of ordersWarehouse, Stock & ReplenishmentOversee weekly store replenishment from our warehouseTrack warehouse stock levels and manage inventory in collaboration with head office and store teamsHandle inbound deliveries and product intake from suppliersManage product creation and set-up, inventory control systems and other product related administration.Media, Influencer & Stylist RelationsCoordinate press loans, returns and communications with stylists and publicationsManage influencer outreach, sample distribution and follow-upsInternal Brand OperationsAct as the main point of contact for store teams on Hot Futures product and stock queriesSupport the launch of new products by managing samples, supplier comms and internal processesWhat We’re Looking ForPrevious experience working in a fashion brand or ecommerce environmentStrong organisational and multitasking skillsProcess-driven mindset with excellent attention to detailConfident communicator, both written and verbalFamiliarity with Google Sheets and the wider Google WorkspaceShopify or equivalent ecommerce platform experience preferredBonus: any operational, digital marketing or creative experience relevant to an independent fashion or eyewear brandWorking at Hot FuturesAs a small and passionate team where everyone has a direct impact. This role is based full-time at our Dalston HQ and is integral to ensuring the smooth daily running of Hot Futures’ brand operations. As part of your role, you will have the opportunity to additionally contribute to the Hot Futures’ through cross-team collaboration on new activations, pop-ups and store openings, new product development and releases as well as other ad-hoc brand activities and milestones.The successful candidate should approach this role with a collaborative mindset and a willingness to challenge themselves as part of their role and in order to collaborate with the team to achieve brand growth and success.