ABOUT US Medefine Education is a multi-award-winning mentoring and education platform that helps international students aged 12–18 gain admission into the world’s top medical schools. With a presence in London, Dubai, and Hong Kong, we combine academic excellence with future-focused mentoring, delivered by world-renowned doctors, scientists, and tutors from top institutions such as UCL, Cambridge, and Oxford.Learn more: We are now seeking a dynamic, tech-savvy and proactive Education Operations Manager to join our growing London team. This is a fast-paced, hands-on role at the heart of our student success journey, supporting our education programmes and ensuring smooth operational delivery.We are looking for someone who is:· Exceptionally organised with strong attention to detail· Proactive and self-motivated, with a bias for action· Digitally fluent, with an interest in learning and applying new tech tools (e.g. AI platforms, automation tools, CRMs) – no formal IT qualifications required, just curiosity and a willingness to learn· A strong communicator, comfortable liaising with high-achieving students and families· Eager to grow, with opportunities for career progression in a dynamic education business WHY JOIN MEDEFINE?· Be part of an innovative, growing education company with global impact· Work with a passionate, high-performing team of doctors, scientists, and tutors· Enjoy meaningful work supporting the next generation of healthcare leaders· Opportunities for training, development, and taking on new responsibilities as the company scalesDUTIES & RESPONSIBILITIESSTUDENT ENROLMENT Initial online inquiry handling (WhatsApp, email, via website)Application review, academic assessment and orientation of new studentsStudent application progress trackingOffer letter issuanceContract preparation and signingPayment processingONBOARDING Student and parent portal account setupSystem access provisioningIndividual study plan distributionPayment calendar creation and monitoring TECHNOLOGY AND SYSTEMS MANAGEMENT Operations system evaluation and selection for student enrollment and onboardingOperational workflows streamlining and automation of administrative processesDatabase managementStudent information system administration and maintenanceData analytics and reporting dashboard managementPerformance metrics tracking across operational platform ACADEMIC PROGRAMME SUPPORT Curriculum system updatesClass scheduling and coordination assistanceAcademic progress tracking and performance assessmentStudy plan customisationProgramme adjustments (scheduling)New tracking system for recruitment of tutors for future tutoring and mentoringONGOING MENTORSHIP AND PERSONAL SUPPORT Mentorship session schedulingProject, Research and Work Experience opportunity coordinationAlumni network management CLIENT RELATIONSOverall student monitoringParent relationship managementIssue handling and support provisionPayment tracking, repeat onboarding and renewals managementPrepare and distribute student progress reports and distribute them to parents OPERATIONAL MANAGEMENTManage platform for the enrolment and onboarding of studentsShared Outlook Inbox managementStudent feedback collection and analysisParent feedback collection and analysisRegional payment processingIT systems and platforms managementStudent portal maintenanceLearning management system administrationStudent dashboard managementClinical and Research internship communication support EXTERNAL RELATIONSHIPS Hong Kong, UAE, and Singapore Conference Management assistance MEDICAL SCHOOL APPLICATION SUPPORT University application timeline planning and document preparationReference coordinationApplication submission supportPost-application follow-upOffer management guidanceResults day supportMedical school transition preparation POST A-LEVEL RESULTS SUPPORT Graduation transition planningUniversity application outcomes trackingUniversity enrollment supportPost-graduation follow-upAlumni engagement“White Coat Day” organisation assistance SALARY RANGE: £30-40k per yearLOCATION: Mainly remote, monthly travel to London for meetings, conferences etc
Job Title
Education Operations Manager