Job Title: Head Of MerchandisingLocation: LondonReporting to: Merchandise DirectorBrands: A&B, Diamonds Factory & SacetWe are a fast-growing fine jewellery retailer specialising in made-to-order, ethically sourced pieces that combine timeless design with custom craftsmanship. As we scale, we are investing in building a robust merchandising function to bring greater structure, insight, and commercial discipline to our product offering.This is a pivotal leadership role with high visibility and impact across the business.About the RoleAs the Head of Merchandising, you will be responsible for establishing and leading the merchandising function from the ground up. This includes defining assortment strategies, leading merchandise planning and pricing, developing reporting capabilities and building a high-performing team. You will also oversee budgeting and forecasting for merchandise performance, aligning product and financial goals across the business.Key ResponsibilitiesStrategic Merchandising LeadershipBuild the merchandising function, including tools, processes, and team structureDevelop and own the product strategy and roadmap in collaboration with the buying departmentCreate a structured approach to assortment planning, new product introduction (NPI), and seasonal cadencesAssortment & Product PlanningDefine and manage product categories, ensuring optimal breadth and depth based on data and insightsPartner with the buying and design team to inform product development through customer, market, and performance insightsManage lifecycle of SKUs — from launch to discontinuation — with clear rationale and analysisMonitor and improve margins through smart pricing, upsell strategies, and bundling opportunitiesAnalytics & ForecastingOwn product and sales reporting, forecasting, and performance dashboardsDevelop insights into customer purchasing behaviour to guide stock availability, pricing, and marketing strategiesTrack and analyse customisation trends, diamond/stone preferences, and component costsTeam Management & DevelopmentLead and mentor a high-performing merchandising team as the function scalesSet clear goals, KPIs, and growth paths for team membersFoster a culture of innovation, accountability, and continuous learningRequirements7+ years of merchandising experience, jewellery or fashion experience preferableProven ability to lead a merchandising function, excellent communication skills and stakeholder managementStrategic thinker with strong commercial awareness with experience in budgeting, forecasting and range buildingAnalytical mindset with strong Excel skills; familiarity with BI tools a plusSelf-motivated, able to work independently and as part of a team using initiativeA passion for product, detail, and delivering an exceptional customer experienceWhy Join Us?Career Growth: Be part of a fast-growing business where your contributions matter and your ideas are valued.Collaborative Culture: Work in a supportive, transparent environment that encourages innovation and excellence.Hybrid Working: Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office.Flexi Hours: Start your day between 8:00 AM and 10:00 AM, and finish anytime between 4:00 PM and 6:00 PMVitality Private Healthcare: Comprehensive Vitality private healthcare, offering you access to high-quality medical support and wellness benefits.PERKBOX: Access to Perkbox for exclusive discounts, rewards, and well-being benefits, helping you make the most of your work-life balance!25 days Annual Leave + Bank Holidays: Giving you plenty of time to rest, recharge, and enjoy life outside of work.
Job Title
Head of Merchandising