Job Title

Full-Time Customer Service Adviser / Receptionist – FerndownLocation: Ferndown, DorsetWorking Hours: Tuesday to Saturday – approximately 35 hours/weekStarting Salary: £25,000 + benefitsLooking to build a meaningful career where you make a real impact? Join a company where your skills, attitude, and ambition are truly valued.Healthy Hearing is a respected and growing provider of expert hearing care across Dorset, Rutland and Leicestershire. With a reputation built on trust, compassion and first-class service, we’re now looking for a confident, reliable, and enthusiastic Customer Service Adviser / Receptionist to join our Ferndown Centre.This is an exciting opportunity created due to internal promotion and company expansion — a great time to come on board.Why This Role Matters:Hearing loss affects more than just the ability to hear — it impacts relationships, confidence, mental health and independence. For many of our clients, walking through our door is a big step, often taken after months or even years of struggling silently.As the first point of contact, you are the person who sets the tone. Your warmth, empathy, and professionalism will reassure clients they’ve come to the right place — that we understand what they’re going through, and that we’re here to help.If you’re someone who genuinely wants to make people feel welcome, supported and understood — while growing your own skills and career — this could be the perfect fit.What We’re Looking For:We’re not just hiring experience — we’re hiring the right attitude. You’ll thrive in this role if you are:Flexible and calm under pressure – able to adapt to a changing, fast-paced environmentConfident and professional – whether working alone or as part of a teamEmpathetic and people-focused – with excellent listening and communication skillsWell-organised and self-motivated – capable of managing multiple tasks with easeIT competent – comfortable using Microsoft Office and in-house systemsAmbitious and eager to learn – open to feedback and looking to grow with usYour Key Responsibilities:Provide a professional, friendly welcome to all clients — in person, by phone or by emailSupport clients with enquiries, appointment scheduling, and product informationManage reception duties, data entry, diary management and database updatesHandle payments, petty cash and take keyholder responsibilityContribute to a positive, calm and caring environment — even on busy daysEmbrace training and development opportunities to expand your skillsWhat We Offer:Starting salary of £25,000 per year25 days of paid annual leave (rising to 30 days after 5 years)Ongoing training and professional developmentEmployee benefits packageA genuinely rewarding role with a company that values its peopleHow to Apply:If you’re ready to take the next step in your career — and want to be part of a company that’s making a difference in people’s lives every day — we’d love to hear from you.Please send your CV and a covering letter explaining why you’re the right fit to: Hearing – Hear the Difference. Be the Difference.