Job Title

Head of Operations (Residential & Mixed-Use)London, with regional travel£60,000 - £70,000 DoE + bonus + benefitsFull-time, permanentOn-site, Monday to Friday (with occasional flexibility)Macdonald & Company is exclusively retained by a privately held real estate investment and development business to appoint a Head of Operations. This is a rare opportunity to take ownership of a growing residential and mixed-use portfolio, working directly with a hands-on board and playing a lead role in shaping operational strategy.With a strong existing asset base (850+ units) and active acquisition pipeline, the company is focused on long-term value creation through efficient portfolio management, strong lease structures, and high-performing local partnerships.Key Responsibilities:Take ownership of the day-to-day operations across a varied portfolio including residential blocks, mixed-use schemes, and institutionally leased assetsOversee service charge structuring, block compliance, contractor performance, and lifecycle maintenanceReduce voids, drive yield, and ensure tenancy and lease complianceBuild and manage relationships with third-party stakeholders including housing associations, local authorities, and care operatorsContribute to lease negotiations and portfolio planning, especially as the business shifts toward long-term institutional leasing arrangementsDeliver clear, data-backed operational updates directly to the boardPlay a key role in the mobilisation of new schemes and integration of acquisitionsSupport the continuous improvement of internal systems, processes, and property performanceWhat We’re Looking For:Experience in residential operations, tenancy compliance, and portfolio oversight — with proven success managing non-AST / institutional lease structuresConfident overseeing operational performance, reporting, and property-related financialsComfortable in lean, fast-moving environments — able to build from the ground up while delivering on immediate prioritiesA natural relationship builder, with the ability to work across professional and public sector stakeholdersStrategic yet hands-on — equally at home on site and in board-level discussionsSomeone with the ambition to grow into a director-level role as the business scalesIdeal Backgrounds May Include:Build to Rent (BTR), Housing Associations, Family Offices, Principal-Led Developers, or Real Estate Investment BusinessesPrior responsibility for mixed portfolios including residential, retail, and/or public sector leasesLaunch/mobilisation experience for resi schemes or new asset acquisitionsMRICS, FARLA, AssocRICS or similar qualifications welcome but not essential