Job Title: Business Systems ManagerLocation: Victoria, LondonSalary: £40,000Type: Full-timeAbout the Role:We are seeking a proactive, detail-oriented Business Systems Manager to lead the day-to-day operations of our IT function. The ideal candidate will have a strong technical background combined with excellent organisational and administrative skills. This is a hands-on role that will involve overseeing software and hardware systems, managing vendors and subscriptions, maintaining system integrity, and leading a small IT team.Key Responsibilities:Technical Operations –- Administer and monitor software systems, IT infrastructure and legacy IT systems.- Manage and maintain Windows Server environments, including Active Directory and VMWare.- Adept at managing and supporting ERP systems, with experience in configuration, integration, and ongoing administration.- Ensure database integrity, performance, and backups for Microsoft SQL Server.- Oversee AWS infrastructure, ensuring uptime, efficiency, and cost-effectiveness.- Provide basic coding support for small internal tools or scripts (e.g., automation, integration tasks).- Manage and test regular backups for all databases and critical systems to prevent data loss.- Overseeing the IT outsource team.System & Access Management –- Manage user accounts, logins, and permissions across all platforms and software.- Ensure access levels align with job roles and company policy.- Regularly audit system access and ensure compliance with internal data protection standards.Administration & Documentation –- Maintain accurate documentation for system configurations, updates, and IT processes.- Record all software upgrades, hardware changes, and infrastructure adjustments.- Track all IT-related subscriptions, monitor renewal dates, and assess alternatives for cost-efficiency.- Prepare and manage monthly IT expense reports.Team & Stakeholder Collaboration –- Liaise regularly with other departments to understand and support their technical needs.- Supervise and mentor IT team members, providing guidance, training, and performance management.- Ensure the team responds to issues in a timely, professional, and effective manner.Key Requirements:Technical Skills –- Proven experience with Windows Server administration, Active Directory, and VMWare.- Hands-on knowledge of Microsoft SQL Server and cloud services such as AWS.- Basic coding or scripting experience.- Understanding of network and systems security best practices.- Familiarity with Zoho software is a plus, as our organisation recently migrated to this platform or equivalent ERP system.Organisational Skills –- Excellent documentation and record-keeping abilities.- Ability to manage IT budgets, subscriptions, and reporting.- Process-driven and proficient at maintaining policies, compliance, and structured processes.Soft Skills & Management –- Excellent communication skills with both technical and non-technical stakeholders.- Experience managing or supervising a small team.- Proactive mindset with a problem-solving attitude.- Ability to manage multiple priorities and deadlines.Desirable (but not essential):- Degree in Information Technology, Computer Science, or related field.- Professional certifications such as AWS, Microsoft, CompTIA, or VMware.- Experience working in a multi-site or international organisation.What We Offer:- Opportunity to lead and grow an in-house IT function.- A collaborative work environment with cross-departmental engagement.- Exposure to a variety of modern technologies and platforms.- Professional development support.At Alain Charles Publishing, we prioritise innovation, collaboration, and professional development. This role presents an outstanding opportunity for a motivated individual to work in a dynamic environment and enhance their expertise within a forward-thinking organisation.Alain Charles Publishing is equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Title
Business Systems Manager