Job Title

Customer Relations Manager Make Every Interaction Count Didcot, OxfordshireThis is not a hospitality role.This is not a customer service desk.This is leadership at the front lines in one of the most emotionally important environments in the world: a care home.You could be just the right applicant for this job Read all associated information and make sure to apply.We're looking for a Customer Relations Manager who knows how to own the customer journey someone whos wired to lead, handle tough conversations, build trust fast, and turn emotional moments into lasting confidence.If youve ever said I just want to make a difference, heres your chance but bring your A-game.What Youll Own:The full experience of every resident, family, and visitor from first tour to final reviewA pipeline of enquiries and occupancy conversations youll nurture it, close it, and track every stepLeading the home's reputation in the community, online, and with inspectorsHandling complaints like a pro fast, honest, and solution-focusedCollaborating daily with the Home Manager and care team to keep communication sharp and service consistentWhat Were Looking For:Experience in customer-facing leadership healthcare, hospitality, or service-based industriesA clear, confident communicator who knows how to defuse tension and build connectionSales or occupancy experience is a big plus but attitude beats pedigreeResilience under pressure, emotional intelligence, and high standardsWhat Youll Get:Real ownership this isnt lip serviceSupport from regional leaders, not micromanagementA role where your voice matters and your results are visibleA mission-driven team that wants you to succeed because when you do, residents benefitThis role is for someone whos not afraid to take the lead with families, with the team, with the reputation of the home itself. If youre ready to lead from the front and build something that matters apply now.