Job Title

GLOUCESTER, England - South West, United Kingdom If you are a n organised, friendly individual wanting to make a difference to households struggling to keep warm , we have a r ole for you supporting our exciting E nergy A dvice projects. At Severn Wye we deliver a range of energy efficiency advice and support services to householders, as well as administer grant funding on behalf of our funders. Team members work in the community to support those who are in fuel poverty and this role will be to support them in doing their role and support the project manager in reporting back to funders . Keeping track of activity, reporting and analysing data and supporting delivery across these projects is vital to their success. This is where you come in. The role is focused on supporting our E nergy A dvice services . As project support officer, you will support the smooth running of these services on a day-to-day basis including maintaining spreadsheets, collating data , supporting the team with all administration and liaising with project partners . This is a role well-suited to an organised individual with excellent communication skills and a passion for social wellbeing and community support working . In return for your skills and hard work we offer a competitive salary, appropriate training (including City & Guilds Level 3 in Energy Awareness) and a company pension scheme . This role is hybrid and offers flexible working , needing to be within commutable distance for team meetings and support (Gloucester Office) . If you’re looking to strengthen your career, broaden your experience and contribute to a sustainable future while doing so, we’d love to hear from you. JOB DESCRIPTION Job title Working hours Working hours Full time preferred. Minimum of 22.5 hours per week. Location H ybrid, within commutable distance of project areas. Reporting to Project manager Location Gloucestershire Date of Job Pack 13 May 2024 This role will include Supporting the smooth operation of our energy advice services . Keeping accurate , organised and efficient records, in line with GDPR regulations. Assisting the Advocate Manager with quarterly reporting on targets and scheme delivery. Anticipating issues and identifying solutions, agreeing these with the project manager and team to implement them for the benefit of the team/project. Administration of applications to fuel voucher schemes. Completing data entry on our CRM, searching for and updating client details and other records . Supporting the Advocate Manager in preparation for meetings at all levels, including, note taking or other supporting roles as required . Supporting the development of opportunities to extend and enhance existing partnerships with other organisations . . PERSON SPECIFICATION We are looking for someone with Excellent IT skills including MS Office, email, internet, database; experience working with Microsoft Teams or Customer Relationship Management systems. Outstanding customer care skills – the ability to work professionally, sensitiv e ly and inclusively with vulnerable customers . Excellent written and verbal communication skills. Highly organised and efficient administration skills . The a bility to fact - find, analys e information and present findings . A positive, can-do attitude with a commitment to the success of the whole team . Desirable skills and experience include W orking with minim al supervision, able to multi-task, manage own time and work on own initiative. Good general knowledge of fuel poverty and energy efficiency . A passion for making a positive difference and impact on people’s lives . Excellent presentation skills and the ability to engage with people at all levels and from all backgrounds . Wo rking in the voluntary or public sector . Knowledge of GDPR regulations and experience of applying this in practice . A flexible , dynamic and creative approach . W orking with partners/other agencies and developing positive and meaningful relationships with partners . Severn Wye Energy Agency is a charity working in Wales and England with a vision to live in a stable climate with energy for all. We achieve this by working with people to overcome fuel poverty and act on climate change by putting energy at the heart of everything we do. We work with residents and households to help them use energy more efficiently and lead healthier, more affordable lives. We work with businesses to reduce their carbon footprint. We work with communities to help them meet the challenges of the future, take control of their energy use and implement ideas that reduce fuel poverty and energy use . We work in research and development to pilot innovative renewable technologies. We work with local authorities, government departments and policymakers to promote environmental sustainability through renewable energy and low carbon development. .uk We are committed to improving the diversity of our team and therefore guarantee an interview to candidates from ethnic minorities, LGBTQ+ or disabled communities who meet the essential job criteria, recognising that these are under-represented at Severn Wye – and in the sustainability sector at large . However, we will always appoint the candidate who best satisfies the job description and person specification. First Name(s) * Last Name * Email Address * Phone Number Phone Number * How did you hear about this job? How did you hear about this job? * Do you have a car and driving licence? Do you have a car and driving licence? * Yes No Other Are you authorised to work in this country? Are you authorised to work in this country? * Yes No What type of authority/right to work in the UK to you have? What type of authority/right to work in the UK to you have? * If you answered visa / pre-settled / settled status, please provide the right to work Share Code and your date of birth. Will you require visa sponsorship now or in the future? Will you require visa sponsorship now or in the future? * Yes No We are committed to improving the diversity of our team and therefore guarantee an interview to candidates from ethnic minorities, LGBTQ+ or disabled communities who meet the essential job criteria. Please indicate if you believe you are such a candidate. We are committed to improving the diversity of our team and therefore guarantee an interview to candidates from ethnic minorities, LGBTQ+ or disabled communities who meet the essential job criteria. Please indicate if you believe you are such a candidate. * Yes No Prefer not to say Describe why you are applying for this position and , in detail, how you meet the Essential Skills or Key Attributes, as detailed in the job pack. Describe why you are applying for this position and , in detail, how you meet the Essential Skills or Key Attributes, as detailed in the job pack. * What are the key tasks and responsibilities of your current or most recent position, the salary and why are you looking to leave? What are the key tasks and responsibilities of your current or most recent position, the salary and why are you looking to leave? * Please upload a PDF or DOC file of your CV and any other supporting documentation that you have which will help us to make our decision as to whether you are the ideal candidate for this job.#J-18808-Ljbffr