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Contract If you want to know about the requirements for this role, read on for all the relevant information.Permanent - Full Time Working Hours 37 hours - Monday to Friday Location Newforge Lane Belfast Hybrid Working 3 days working from the office and 2 days working from home (full time in office during training and probation). Our Rewards; Bonus of up to 10% Annual Cost of Living Review 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays Family Friendly Policies Enhanced Maternity and Paternity Pay Health Care Sick Pay Your new opportunity Power NI, part of Energia Group, have an exciting opportunity for Credit Controllers based in Belfast.This role will involve negotiating with customers to offer suitable repayment options and working within a high-performing team to provide our customers with the best tailored solution for each individual. As part of the role, you will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls.We are seeking candidates who can work in a fast-paced environment and have the ability to understand from the customers perspective. We also need candidates who can actively listen and acknowledge customer concerns effectively, have a strong focus on solutions, set boundaries / expectations and can reach out to seek support and feedback. What you'll need Experience of having difficult conversations in a fast paced, target driven environment. Experience of demonstrating strong resilience, empathy and adaptability in the workplace. Excellent communication skills, both written and verbal. Strong negotiation skills. Proficient in use of Microsoft Outlook and can manage multi-channel communications._ I __f you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for._ Learning & Development; Career Progression and Development - Almost 100% of our promotions are from within the organisation Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology Mentoring Scheme Virtual Gym Membership Social Opportunities; Sports and Social Club Allyship@work Women's Network Green Team Volunteering days and more 87% of employees would recommend Energia Group to friends and family as a great place to work! You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions We also offer an annual Bonus of up to 10%, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans. Role worked on a hybrid basis (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life. Does Energy Move You? APPLY NOW!!!Job Types: Full-time, PermanentPay: 25,000.00-28,500.00 per yearAdditional pay: Bonus scheme Performance bonus Yearly bonusBenefits: Additional leave Company events Company pension Cycle to work scheme Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Paid volunteer time Private medical insurance Referral programme Sick pay Work from homeSchedule: Holidays Monday to Friday No weekendsWork Location: In personExpected start date: 01/09/2025