CRM Executive – Fashion & Lifestyle RetailHybrid – London (Wandsworth/Euston HQ)Full-Time | Permanent£30,000 - £32,000 An exciting opportunity has arisen for a passionate and commercially focused CRM Executive to join a leading multi-brand retail group with a portfolio spanning fashion, lifestyle, and homeware brands. You’ll be responsible for delivering highly engaging CRM campaigns that drive customer retention, loyalty, and long-term business growth.Key Responsibilities:Plan, execute and optimise CRM campaigns across multiple territories and customer segments.Collaborate cross-functionally with internal teams (design, copy, trading, insights) and external partners.Implement test-and-learn initiatives to improve campaign performance and customer KPIs.Work closely with the insights team to track and report on CRM effectiveness and drive continuous improvement.Monitor active opt-ins and churn rates to ensure accurate database health.Lead initiatives to grow the database, focusing on quality and GDPR compliance.Ensure responsible data governance in partnership with internal teams. What You’ll Bring:Previous experience managing CRM campaigns for ecommerce-led retail businesses (global scope a bonus).Experience with CRM platforms or CDPs – knowledge of Exponea is a strong plus.Analytical mindset with hands-on experience using tools like Google Analytics.Confident working in a fast-paced environment and delivering to tight deadlines.High emotional intelligence and excellent communication skills.A self-starter attitude – curious, commercially minded, and eager to test new ideas.Proven ability to manage multiple workstreams and stakeholders simultaneously.Join a collaborative and inclusive business that puts innovation and customer experience at the heart of everything it does. This is your chance to shape CRM campaigns across multiple household-name brands and make a measurable impact on customer growth and loyalty.#CRMJobs #MarketingCareers #RetailMarketing #CustomerEngagement #LondonJobs #Exponea #CRMExecutive #EmailMarketing
Job Title
Customer Relationship Management Executive