Job Title

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions.Role Overview*CANDIDATES MUST BE BASED IN THE UK*Location: Remote Package: £35,000- £45,000 What you'll be doing:Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updatesPresenting technical reports to clients, providing clear insights into solution utilisation and overall service performanceAnalysing identified issues within the client estate and proposing effective solutions for service review meetingsActing as the primary liaison between internal technical teams and clients, ensuring service and technical delivery meet expectationsManaging client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experienceGathering customer insights regularly to identify areas for improvement and uncover future service opportunitiesTracking and managing customer action logs to ensure timely resolution and follow-upMain Skills/Requirements:Candidates must be eligible for Security ClearanceProven experience as a Service Desk AnalystEssential experience working within a Security Operations Centre (SOC) functionStrong knowledge of SOC tools such as Azure Sentinel, Microsoft Defender, or equivalent platformsDemonstrated success in client-facing roles, with excellent communication and relationship management skillsExperience within a Managed Security Services Provider (MSSP) environment is desirableHow you'll be rewarded:Career ProgressionAccess to Training & CertificationRemote workingPrivate Medical & DentalThis is an excellent opportunity for an experienced Service Delivery Analyst to join a leading company, that are driven towards success!For further information on this Service Delivery Analyst position, apply below!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.