Job Title

North West Operations Manager Fire & SecurityLocation: Lancashire HQ with remote working flexibilitySalary: 50,000 60,000 + company car + excellent benefitsNPG Fire Safety Ltd is seeking an experienced Operations Manager to lead and strengthen our fire and security operations as we continue to grow across the North West and beyond.Who We Are:We are an independent fire and security business built on the values of competency, integrity, and value. We are multi-disciplined, with extensive third-party accreditation across all core services, including:BAFE SP205 Life Safety Fire Risk AssessmentBAFE SP203-1 Design, Installation, Commissioning & Maintenance of Fire Detection & Alarm SystemsBAFE SP203-4 Design, Installation, Commissioning & Maintenance of Emergency Lighting SystemsBAFE SP101 Maintenance of Portable Fire ExtinguishersNSI Gold - FireNACOSS Gold Electronic Security Systems (CCTV, Access Control & Intruder Alarms)NAPIT ElectricalWe are one of only two companies in the UK fire and security sector to hold this level of third-party accreditation across both fire safety consultancy and system delivery. Coupled with our commitment to fair pricing and high standards, this delivers real value reflected in our 99% client retention rate.Our staff retention is 100%, driven by a culture that prioritises development, support, and balance. We offer competitive salaries, ongoing training, new vehicles and equipment, regular team-building days, and realistic workloads backed by achievable timeframes.We dont use commission structures, as we feel they have no place in a safety industry. Instead, we motivate our staff the right way and focus on quality, trust, and long-term relationships with our clients values that continue to drive our growth.With a satellite office in Manchester and further expansion planned, were now looking for a like-minded leader to help shape the next phase of our journey. What we offer:50,000 60,000 salary (depending on experience)Company carHybrid and remote working flexibility24 days annual leave + bank holidays5% company pensionSupportive team culture and strong company valuesClear progression opportunities as our regional footprint growsKey responsibilities:Lead day-to-day operations across all disciplines and ensuring delivery of serviceTake ownership of operational budgets and P&L performance, driving cost efficiency and accurate forecasting across all contract types, including small works and remedialsBuild and maintain strong relationships with clients, ensuring high satisfaction and repeat business, while supporting sales efforts where requiredManage and mentor operational staff and department leads, ensuring effective performance reviews, training, and team developmentForward-plan labour resources, ensuring competent deployment and optimised productivity across all active contractsContribute to strategic planning and departmental development, including proposing and implementing improvements to operational processes and systemsEnsure timely and accurate invoicing of works and contract profitability, keeping all records and contract files up to dateWhat were looking for:Proven experience in operations management within the fire and security sectorStrong commercial and financial acumen, with a solid understanding of contract profitability, forecasting, and cost controlExperience supporting or scaling multi-disciplinary, multi-million-pound operations, including managing direct staff and subcontractorsDemonstrable leadership and communication skills, with a strong ability to build high-performing teams and maintain client confidenceA commitment to quality, Health & Safety, and working within the framework of third-party accreditations (BAFE, NSI, NACOSS Gold, NAPIT)A proactive approach to problem-solving and continuous improvement, with the confidence to drive change at the departmental levelFull UK driving licence and the unrestricted right to work in the UKIf youre seeking to join a values-led, quality-focused organisation and play a key role in our next phase of growth, wed welcome your application.To apply, send your CV and a brief cover note to Niall@NPGFireSafety.co.uk