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About this RoleScroll down for a complete overview of what this job will require Are you the right candidate for this opportunityWe're on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. Youll manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.Coordinate mobile, workshop, and third-party repairs with efficiency and accuracyHandle service bookings, breakdowns, damage reports, and warranty casesCommunicate regularly with customers, ensuring updates are timely and transparentRecord and monitor service updates and costs on our maintenance systemSupport compliance scheduling and reporting for key service milestonesAbout YouYoull bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, youll thrive in a busy environment where no two days are quite the same.Proven experience in a similar service or fleet coordination roleExcellent communication and scheduling skillsConfident using maintenance management systemsComfortable working with customers and internal teamsPassionate about high service standards and asset availabilityEven if you dont tick every box, we encourage you to applyyour potential matters to us.About UsAt Dawsongroup EMC, we supply, service and support a wide range of municipal and civil assets, from sweepers and refuse vehicles to gully tankers and hot boxes. Part of Dawsongroup plc, were proud to offer smarter asset strategies that help public and private sector clients stay agile, compliant, and cost-effective.Over 1,000 employees across 11 countriesFamily-owned with over 40 years of asset rental expertiseCommitted to reducing carbon impact with cleaner fleetsRecognised for service, innovation, and investment in peopleAward-winning support and long-standing client partnershipsAbout Your FutureJoining Dawsongroup means more than just a jobits the start of a career where youre valued, supported, and given room to grow. We know people are our greatest asset, and we invest accordingly.Competitive salary and bonus scheme2x Life assuranceFunded training and internal progressionUp to 29 days holiday plus bank holidaysCycle to work scheme and wellbeing supportInclusive culture welcoming candidates from all backgroundsDawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.TPBN1_UKTJ